Kia Vehicle Parts and service Advisor Apprenticeship - Ely
EMG ANGLIA LIMITED
Ely, CB7 4DT
Closes on Friday 31 January
Posted on 16 December 2024
Contents
Summary
An exciting opportunity for an apprentice to work alongside fully qualified parts advisors to be fully trained in sourcing and supplying parts for light vehicles. This is a fantastic opportunity for the right candidate to earn a salary and gain a level 2 qualification.
- Annual wage
- £13,312 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday-Friday, 9am – 5pm.
Occasional Saturdays TBC.
40 hours a week
- Possible start date
-
Friday 28 February
- Duration
-
1 year 3 months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
An exciting opportunity that offers a varied workload.
The apprentice will develop skills in a number of areas, including:
- Safe storage of parts
- Handling, storing and receiving stock, payments, procedures, identifying, sourcing and ordering parts
- Monitoring and solving customer problems/enquiries and processing customer’s orders
- The Parts Advisor Apprentice will be working with both customers and workshop staff, over the phone and face to face, using computerised stock management systems and parts identification programme – ECAT
- A Parts Advisor Apprentice will support the dealership, improve sales and provide excellent customer service
Where you’ll work
Angel Drove
Ely
CB7 4DT
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
SKILLNET LIMITED
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Your training plan
Apprentices will be working and will be trained within the dealership and an advisor will visit at least every 4-6 weeks as part of a close support network to ensure that apprentices are both enjoying and succeeding in their course.
An apprentice’s training includes:
- Level 2 Customer Service Apprenticeship Standard
- Vocational related qualification (technical certificate)
- Location and method of training to be confirmed
Requirements
Essential qualifications
GCSE or equivalent in:
- English and Maths (grade 4/C or above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- No skills required
- Full training will be provided
About this company
Whether it’s your annual service on your car or major repairs following an incident out on the road, our talented technicians have the ability to complete any work you require. Thanks to our extensive facilities, we are able to provide you with all the support you need, ranging from minor repairs through to MOT tests and replacement components. We only ever stock genuine manufacturer parts, meaning they are 100% compatible with your model and will provide many years of reliable performance. Our experienced technicians have many years’ experience working with models in the Kia lineup and have been fully trained and assessed to ensure they can live up to your expectations. As such, you can be confident that no matter how big or small the issue you have, we’ll be able to return your vehicle to an as-new condition in no time.
After this apprenticeship
A full-time career within the automotive industry, with many opportunities to progress to positions of authority. The opportunities are endless. By having a highly regarded set of skills, apprentices can go on to develop their careers within specific interests they may have, such as progressing through the dealership.
Ask a question
The contact for this apprenticeship is:
SKILLNET LIMITED
Jose Faria
Jose.faria@skillnet.org.uk
01923216165
The reference code for this apprenticeship is VAC1000291852.
Apply now
Closes on Friday 31 January
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