Ford Customer Service Advisor Apprenticeship - Worksop
PERRYS GROUP LIMITED
Worksop, S81 7AE
Closes on Friday 28 February
Posted on 12 December 2024
Contents
Summary
Working in a service department, the apprentice will train in a number of areas including improving customer relations, monitoring and dealing with customer problems and promoting continuous improvement in customer service. Level 2 Apprenticeship. them on current customer affairs and relations.
- Annual wage
- £13,312 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday - Friday, daytime hours. Shifts to be confirmed.
40 hours a week
- Possible start date
-
Saturday 1 March
- Duration
-
1 year 6 months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Duties will include (but will not be limited to):
- Dealing with customers both face to face and by telephone
- To process and solve customer service complaints
- Look to promote continuous improvement in customer service
Where you’ll work
1 Turner Road
Worksop
S81 7AE
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
SKILLNET LIMITED
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Your training plan
- Level 2 Customer Service PractitionerApprenticeship Standard
- Apprentices will be working and will be trained within the dealership and a skills coach will visit at least every 28 days as part of a close support network to ensure that apprentices are both enjoying and succeeding in their course
- Online training will also be provided throughout the course
- Apprentices without Level 1 English and maths will need to achieve this level and take the test for Level 2 English and maths prior to taking the end-point assessment
Requirements
Desirable qualifications
GCSE or equivalent in:
- English and Maths (grade 4/C or above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- No skills required
- Full training will be provided
About this company
In 2015 Perrys acquired the former GK Group and its 8 Ford, Mazda, Kia and used car dealerships across Derbyshire and Nottinghamshire. This was an ideal fit for us both in terms of brands and the customer-centred focus of the group. To further drive our commitment to staff learning and development, we opened our second training centre, The Paul Millard Academy South in Aylesbury. The latest exciting development in the Perrys story has been the relocation of our Chesterfield Ford dealership. Officially opened on 21 June 2018, the brand new FordStore is the largest in Europe and offers the full range of new and used Ford cars and commercial vehicles. Explore Ford in this state-of-the-art centre through a range of fun and interactive experiences, such as the Ford Life Size Configurator.
After this apprenticeship
- A full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership
- Future prospects are endless by having a highly regarded set of skills, apprentices can go on to develop their career within any other areas of commerce they may be interested in
Ask a question
The contact for this apprenticeship is:
SKILLNET LIMITED
Hannah Edwards
hannah.edwards@skillnet.org.uk
01923216165
The reference code for this apprenticeship is VAC1000291799.
Apply now
Closes on Friday 28 February
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