Apprentice Retail Sales Adviser - Hinckley Crescent

Superdrug

Hinckley, LE10 0QG

Closes in 15 days (Monday 6 January)

Posted on 12 December 2024

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Summary

Why Superdrug? Passionate about beauty and health? A Retail Apprenticeship is the perfect way to start your career. You will be resolving customer queries and using your knowledge to promote products to customers. If you’re ready to roll up your sleeves and get stuck in, you’ll have a great time at Superdrug working as an Apprentice Sales Adviser.

Annual wage
£17,542.20 a year

Minimum wage rates (opens in new tab)

£8.65 per hour, £337.35 per week • Up to 28 days holiday • Up to 30% discount for you and a nominated friend and family member • Great sales incentives

Training course
Retailer (level 2)
Hours
5 - 7 days, 6 hours per day (Exact days and shifts to be confirmed). Candidate required to be fully flexible and able to work mornings, evenings, and weekend shifts on a rota basis.

39 hours a week

Possible start date

Friday 10 January

Duration

1 year 1 month

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Duties will include:

  • Demonstrating exceptional customer service
  • Understanding the business and maintaining the brand reputation
  • Resolving customer queries
  • Using knowledge to promote products to customers
  • Highlighting promotional offers to work towards achieving sales targets
  • Supporting promotion changes and stock rotation

Where you’ll work

1 The Moorings

Wharf Yard

Hinckley

LE10 0QG

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SUPERDRUG STORES PLC

Your training course

Retailer (level 2)

Equal to GCSE

Course contents
  • Communicate with customers to meet their requirements and encourage customer loyalty and repeat business.
  • Serve customers in line with brand standards, legislation, business procedures and the values of the business.
  • Provide a retail service that balances the customers’ needs with additional linked products and services.
  • Use face to face or online sales techniques such as product and price comparisons to support or influence the customer in their purchasing decisions.
  • Promote seasonal or local offers through in-store or online promotions.
  • Identify situations that may damage business reputation in line with company policy and escalate as required.
  • Maintain good merchandising to meet the needs of the business whilst ensuring safety.
  • Maintain stock levels and storage conditions such as correct temperature, lighting, ventilation, packaging to meet customer demand and minimise stock loss.
  • Use technology and applications to support sales and service ensuring that maintenance issues are reported.
  • Support team and colleague development through buddying and/or coaching.
  • Comply with regulations and legislation relevant to their role and business.
  • Contribute to continuous improvement activities which focus on improving sustainability within the business.
  • Handle complaints within remit or escalate as appropriate.
  • Support sales across a range of promotional events throughout the calendar year.
  • Communicate with customers to meet their requirements and encourage customer loyalty and repeat business.
  • Serve customers in line with brand standards, legislation, business procedures and the values of the business.
  • Provide a retail service that balances the customers’ needs with additional linked products and services.
  • Use face to face or online sales techniques such as product and price comparisons to support or influence the customer in their purchasing decisions.
  • Promote seasonal or local offers through in-store or online promotions.
  • Identify situations that may damage business reputation in line with company policy and escalate as required.
  • Maintain good merchandising to meet the needs of the business whilst ensuring safety.
  • Maintain stock levels and storage conditions such as correct temperature, lighting, ventilation, packaging to meet customer demand and minimise stock loss.
  • Use technology and applications to support sales and service ensuring that maintenance issues are reported.
  • Support team and colleague development through buddying and/or coaching.
  • Comply with regulations and legislation relevant to their role and business.
  • Contribute to continuous improvement activities which focus on improving sustainability within the business.
  • Handle complaints within remit or escalate as appropriate.
  • Support sales across a range of promotional events throughout the calendar year.

Your training plan

Retailer Level 2 Apprenticeship Standard:

  • Your training will take place in store (method to be confirmed) so, no college days and no homework
  • At the end of your training period you will complete a discussion around your experiences, a multiple-choice test and an observation within your role
  • You will be supported throughout by your team and your assessor to achieve your Retailer Level 2 apprenticeship qualification

Requirements

Essential qualifications

GCSE or equivalent in:

  • Maths and English (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Team working

Other requirements

You qualify if ... · You have a grade 4 / C GCSE in English and maths · You are not currently in any form of education and you are available for full time shifts · You haven't completed a Retail Apprenticeship before · You are eligible to work in the UK · You are brand new to retail

About this company

We are Superdrug We are the UK’s second-largest beauty and health retailer. With over 830 stores across the UK and Republic of Ireland – including 200 in-store pharmacies – we provide a huge range of beauty and health services and the very best in patient care. Our purpose is to be the best for everyday and accessible beauty. We are totally committed to bringing innovation and the latest styles and trends to the high street at fantastic prices.

http://superdrug.jobs (opens in new tab)

After this apprenticeship

Possible progression includes:

  • Team Leader
  • Sales Adviser
  • Level 3 Team Leader Apprenticeship

Ask a question

The contact for this apprenticeship is:

SUPERDRUG STORES PLC

Gemma Allman

gemma.allman@uk.aswatson.com

+441977809561

The reference code for this apprenticeship is VAC1000291770.

Apply now

Closes in 15 days (Monday 6 January)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.