Business Administration Apprenticeship

Summary

We want you to succeed as best you can, so we will give you all the training and knowledge needed on our products and systems to help reach your potential! Our head office has recently been renovated making it a great space to work in, with lots of facilities for you to use.

Annual wage

£13,065 a year

Minimum wage rates (opens in new tab)

£6.70 an hour

Training course

Business administrator (level 3)

Hours

Monday 8.30am-2pm Tuesday - Friday 8.30am - 5pm Occasional Saturday (one in every 4 weeks, with Monday off if Saturday worked): 9am - 2pm

37 hours 30 minutes a week

Possible start date

Monday 10 February

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The role will predominantly be answering customer questions and resolving complaints via Livechat. Answering on average 60 chats a day, you will play a key role in providing excellent customer care efficiently. We pride ourselves in offering excellent service meaning it’s important to assess customers' needs to achieve the best resolution for each customer in order to provide the highest level of satisfaction. Building sustainable relationships and trust with customers and internal staff members is crucial. A high level of attention to detail, ability to prioritise tasks and the confidence to find resolutions with your own initiative are key on a daily basis.

You will also be working with other teams within the Customer Experience department: Reporting/data entry within our admin team, handling complex customer queries via phone/email and assisting seniors with day to day tasks.

Coordinating with carpet and flooring fitters to schedule appointments for customer jobs into their calendars.

Eventually will also be dealing with any customer queries/complaints.

Where you’ll work

Henson Cl, Bishop Auckland

DL14 6WA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ITEC NORTH EAST LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

More training information

Level 3 Business Administrator Apprenticeship Standard which includes:

Level 2 Functional Skills in maths and English (if required)
End-Point Assessment (EPA)

Via your ITEC tutor and on-the-job training, you'll get the opportunity to learn:

IT
Record and document production
Decision making
Interpersonal skills
Communication
Quality
Planning and organisation
Project management
Relevant regulation
Policies
External environment factors

Requirements

Desirable qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Problem solving skills
Team working
Creative

Other requirements

Employer suggested entry requirement Minimum of 4 GCSE’s grade 3/D or higher Grade 4/C or equivalent in either Maths or English

About this company

Flooring Superstore (Connection Flooring Ltd) is an award-winning flooring retailer. After starting out online back in 2012, we have gone from strength to strength and have grown considerably in size. Flooring Superstore is our main brand selling a wide range of floor types, whilst Direct Wood Flooring and Grass Direct are more specialist brands focused on smooth flooring and artificial grass respectively.

https://www.flooringsuperstore.com/?utm_source=rakutenadvertising&utm_medium=affiliate&utm_campaign= (opens in new tab)

After this apprenticeship

Possibility of a full-time position upon the completion of the apprenticeship.

Ask a question

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