Infrastructure Technician Apprenticeship

Summary

The apprentice Infrastructure Technician will provide support to internal customers, helping them use technology effectively and troubleshooting any problems. Developing skills in, analysis, resolution of issues with IT systems and infrastructure, the job includes regular maintenance, support and ongoing development of the company’s core systems.

Annual wage

£17,351.78 a year

Minimum wage rates (opens in new tab)

Performance Related Pay - twice a year. Yearly grade increase. Medicash enrolment after 6 months probation. Option to Opt into Company pension after 3 months under the age 22, over the age of 22 automatic opt-in after 3 months Company pension.

Training course

Information communications technician (level 3)

Hours

Normal hours of work are 37.5 hours per week with a 30-minute break. Flexible start and finish times as long as the 37.5 hours are fulfilled. Core hours are 9.00am to 4.00pm and Monday to Thursday and 9.00am to 12.00pm on Friday.

37 hours 30 minutes a week

Possible start date

Saturday 1 February

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Duties will include:

Supporting Senior IT Technicians with day-to-day tasks
Providing first-line troubleshooting and problem-solving of various systems and programs and ensuring the highest quality user experience
IT core functions support
Contributing to the development of the Smart Factory project

Where you’ll work

38 Butlers Leap

Rugby

Warwickshire

CV21 3RQ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

WARWICKSHIRE COLLEGE

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

Information Communications Technician Apprenticeship
C and G Awards* at Level 3 in:

Networking & Architecture
Coding & Logic
Mobile & Operating Systems
Cloud Services
Business Processes
Additional bespoke training will be offered to further develop the required skills
Possibility of a full-time contract upon successfully passing the apprenticeship

Requirements

Essential qualifications

GCSE or equivalent in:

5 Subjects including Maths and English (grade 4 and above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Customer care skills
Administrative skills
Logical
Team working
Creative
Initiative
Patience

Other requirements

Please ensure transportation arrangements are in place to commute between Rugby College and the place of work.

About this company

LISI AEROSPACE is a worldwide manufacturing specialist for assembly solutions as well as engine and structural components used for aircrafts. The Infrastructure Technician Apprenticeship role creates a unique opportunity to endeavour a fascinating career within the aerospace manufacturing environment.

https://www.lisi-aerospace.com/en/ (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Possibility to continue education to obtain further qualifications
Progression within the internal pay grade system

Ask a question

The contact for this apprenticeship is:

BLANC AERO INDUSTRIES UK LIMITED

Martin Timms

martin.timms@lisi-group.com

+44 1788 559147

The reference code for this apprenticeship is VAC1000291615.

Apply now

Closes on Friday 31 January

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