Business Administration Apprenticeship

Summary

We are looking for individuals who stand out from the crowd, to come and join our amazing International Sales teams, you will have the desire to succeed, be passionate and want to earn money. We are looking for self-motivated individuals, enthusiastic and energetic personality and clear communication skills.

Annual wage: £15,000 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday (exact hours to be confirmed).
37 hours 30 minutes a week
Possible start date: Monday 10 February
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Job Description

We are an International Company with offices throughout the UK, working with partners including Scoot, Touchlocal, WEB.com & Bing. With thousands of customers joining us every month we are rapidly growing our business.

Everyday many businesses request a call back from our websites and our online directories regarding our products and services, such as online advertising, website enquiries creating you leads.

Outbound calls are from direct enquiries where people are expecting a call back from us. You will also be required to update internal CRM systems – ensuring records are up to date. Using different internet browsers to research the sale.

You will also complete internal forms, send out emails to both internal and external customers. Attend morning and monthly meetings with your team.

Inbound calls will come via hot key transfers. You will handle these and log them on the internal systems.

Where you’ll work

Acero

1 Concourse Way

Sheffield

S1 2BJ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ITEC NORTH EAST LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

More training information

Level 3 Business Administrator Apprenticeship Standard which includes:

Level 2 Functional Skills in maths and English (if required)
End-Point Assessment (EPA)
Blended on/off the job training and location to be confirmed.

Via your ITEC tutor and on-the-job training, you'll get the opportunity to learn:

IT
Record and document production
Decision making
Interpersonal skills
Communication
Quality
Planning and organisation
Project management
Relevant regulation
Policies
External environment factors

Requirements

Desirable qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Problem solving skills
Team working
Creative

Other requirements

Desired qualifications GCSE or equivalent English (Grade 4) desirable GCSE or equivalent Maths (Grade 4) desirable Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

About this company

We are an International Company with offices throughout the UK, working with partners including Scoot, Touchlocal, WEB.com & Bing. With thousands of customers joining us every month we are rapidly growing our business.

https://www.uniteldirect.co.uk/ (opens in new tab)

After this apprenticeship

Possibility of a full-time position upon completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is: