Digital Apprentice

Summary

An exciting role has emerged at MKM Building Supplies as a Digital Apprentice to help strengthen their team. They are looking for someone with a passion for technology, a dedicated team player who is technically minded! The successful candidate will undertake a variety of IT duties.

Annual wage: £13,312 to £23,795.20 a year
Minimum wage rates (opens in new tab)
Training course: Digital support technician (level 3)
Hours: Monday - Friday, 8.00am - 4.00pm
40 hours a week
Possible start date: Tuesday 14 January
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Monitor the 'Web Support' Inbox:

Respond to queries and issues from branches and customers in a timely manner.

Track and Log Web Support Queries:

Record custome issues, understand root causes, and document solutions.

Collaborate Across Departments:

Build strong working relationships with other teams to resolve customer issues efficiently.

Monitor the 'Digital Alerts' Inbox:

Take appropriate action in response to system alerts.

Participate in Scrum Ceremonies:

Attend stand-up meetings and follow up on assigned actions.

Support QA Testing:

Assist the QA team in testing software and mobile applications.

Assist Merchandising Efforts:

Help the Assistant Merchandiser gather product information and data from online sources and suppliers.

Create Digital Assets:

Generate images and other digital materials to enhance product information on the website.

Provide Administrative Support:

Work with procurement, marketing, and commercial teams to assist with administrative tasks as needed.

Where you’ll work

C/O M.K.M. Building Supplies Limited

Stoneferry Road

Hull

HU8 8DE

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

HULL BUSINESS TRAINING CENTRE LIMITED

Your training course

Digital support technician (level 3)

Equal to A level

Course contents

use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
communicate effectively through a variety of different channels using terminology appropriate to the audience
use digital resources to extend own knowledge and skills relevant to their role
risk assess the organisational impact of decisions that they take
use digital systems to identify productivity and performance improvements
use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
maintain system security in line with organisational policies.
support digital operations or digital change and transformation activities.
investigate application problems and enable resolution to maintain productivity and improve quality of service.
coach and guide stakeholders to develop their applications skills to use digital systems effectively.
monitor data to analyse systems use and provide insights to recommend use or applications developments.
support customers in the use of information, products and services through digital channels.
diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
maintain end-user systems physically or remotely. For example: software, hardware or operating systems
provide and direct end-users to tools and resources to help them to resolve their digital problems.
use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
communicate effectively through a variety of different channels using terminology appropriate to the audience
use digital resources to extend own knowledge and skills relevant to their role
risk assess the organisational impact of decisions that they take
use digital systems to identify productivity and performance improvements
use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
maintain system security in line with organisational policies.

Your training plan

Advanced level apprenticeship in IT Digital Support Technician consisting of:

Level 3 Apprenticeship in IT Digital Support Technician
Level 2 Functional Skills in mathematics (if applicable)
Level 2 Functional Skills in English (if applicable)

You will be required to attend a half-day session at the Training Centre per week where you will work towards any functional skills (where needed) that are required, alongside enhancing your IT knowledge and capabilities.

Additional off the job training will also be required as part of the apprenticeship.

Requirements

Essential qualifications

GCSE in:

English (grade 4)
maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Analytical skills
Logical
Team working
Creative
Initiative

About this company

MKM is the UK’s leading independent builder’s merchant, with branches across England, Scotland & Wales. Founded in 1995, we have branches across the length and breadth of the United Kingdom from Redruth to Elgin Norwich and Llandudno. Each of our branches carries a wide range of building materials to keep your project on track, available for delivery to site or for customer collection. We also supply kitchens, bathrooms, doors, windows and joinery, and landscaping products. Many branches have additional specialisms, whether that’s plumbing & heating, electrical, tool hire or timber cutting.

After this apprenticeship

After the Apprenticeship, there may be an opportunity for you to advance in the workplace or go on to higher education

Ask a question

The contact for this apprenticeship is:

HULL BUSINESS TRAINING CENTRE LIMITED

Mya Buckingham

mya@hullbusiness.co.uk

The reference code for this apprenticeship is VAC1000291541.

Apply now

Closes in 22 days (Monday 13 January at 11:59pm)

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