Insurance Practitioner Apprenticeship

Summary

The Insurance Practitioner Apprenticeship is a Sales and Service Advisor role within our Consumer team (Personal Lines, Package and High Net Worth team), is a specialist sales, servicing (remote and face-to-face), support and technical role where you’ll play a key part in the success and future growth of the business.

Annual wage

£14,000 a year

Minimum wage rates (opens in new tab)

Salary will increase as you progress. On average, you can expect to see your first pay rise within 6 months.

Training course

Senior insurance professional (level 6)

Hours

Monday to Friday 9.00am to 5.00pm

37 hours 30 minutes a week

Possible start date

Monday 20 January

Duration

3 years

Positions available

2

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The purpose of the role is to support the growth of the agency and servicing of our clients on our Consumer accounts and on NFU Mutual business and activities. Using your developing knowledge and experience, the role is about using your sales, marketing and communication skills combined with true customer focus in a busy office environment to meet the needs of our clients.

Specialist Support:

Manage our client enquiries and servicing needs in a proactive and positive manner
Support the team and management with technical skills and experience in the organisation and day-to-day running of the business
Work with our external colleagues to help deliver our agency objectives for growth and target client and member acquisition
Undertake all activities in support of the business in line with requirements of the Financial Conduct Authority

Sales:

Quote for new risks in line with NFU Mutual requirements (both inbound and outbound)
Actively identify and target new target clients and opportunities and obtain permission to provide proposals for the agency
Generate Life Leads and arrange appointments for the NFU Mutual Financial Consultant

Relationships:

Support the team, team supervisor and partner agents to achieve the business objectives and help deliver our strategic plan aims
Build strong long-term relationships with the range of target clients through customer-focused activity and standards, including but not limited to proactive renewal management
Help deliver a great team working environment through positive engagement with colleagues and respectful approach at all times
Have positive working relationships with Agency colleagues, NFU Mutual, Underwriters, Trainers, Sales Consultant and Financial Consultant

Competencies:

To gain and maintain technical and sales competencies in accordance with the NFU Mutual Training and Competence Scheme
To have sound working knowledge of our systems and other key business activity enabling and support tools as required

Where you’ll work

NFU OFFICE NO 1 THE LONG MILL

DARLEY ABBEY MILLS

DARLEY ABBEY

DERBY

DE22 1DZ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

DAVIES LEARNING SOLUTIONS LIMITED

Your training course

Senior insurance professional (level 6)

Equal to degree

Course contents

Technical ability: Applies specialist technical knowledge and experience to unfamiliar and/or complex situations. Proactively responds to insurance market changes to deliver positive outcomes to all stakeholders. Consistent application of legal insurance principles, knowledge of the market structure and its processes and procedures and documentation to a range of complex situations.
Relationship development and management: Engages and networks proactively with clients/customers and colleagues/senior management, as required to deliver business outcomes. Manages customer/stakeholder expectations effectively. Uses interpersonal skills and networks to influence and gain support, to deliver positive business outcomes.
Communication: Uses a range of advanced communication techniques to convey complex information. Negotiates effectively. Seeks out opportunity to communicate complex information clearly and negotiate effectively by applying advanced communication techniques.
Ownership and initiative: Contributes to the development and implementation of operational plans within business area. Manages people and/or processes to ensure the operational and strategic needs of business are met. Challenges existing processes and procedures to improve the customer/client/ stakeholder experience. Uses a structured, evidence-based approach when taking ownership for resolving identified problems. Able to provide a clear rationale when making decisions.
Governance: Uses in-depth knowledge of regulatory requirements to support organisational compliance. Uses understanding of risk to contribute to anticipating, identifying and managing exposures within their business area.
Advice and support: Consistently supports others and collaborates to achieve results in line with business strategy. Takes a leadership role within team when appropriate. Is alert to sector developments and notifies others where they impact on own business area.
Management of information & data: Obtains and analyses relevant information and data to evaluate performance and influence business results. Uses data analysis to challenge existing business processes/procedures. Proficient in the use of bespoke and/or generic IT software and systems needed to facilitate the analysis and evaluation of data.

Your training plan

The successful candidate will complete the Senior Insurance Professional qualification as well as obtain their Advanced Diploma in Insurance
Training is pre-arranged by the Davies Group as well as on the job training

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade 4)
Maths (grade 4)

AS Level or equivalent in:

Any (grade Any)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Logical
Team working
Initiative

Other requirements

PLEASE READ: The job is full time in the office in Derby, please consider how you will get to work each day. The job is also starting full time in early 2025, so please ensure you are eligible for this.

About this company

We are a long-standing, progressive and successful NFU Mutual agency that is looking to bring in and develop new talent that will help our business move forward. Our agency provides insurance advice and solutions to local companies and private individuals alongside delivering a range of Risk Management and Financial Planning services. We would be keen to talk to candidates who believe they would enjoy and flourish in this industry and environment.

https://www.nfumutual.co.uk/ (opens in new tab)

After this apprenticeship

This qualification can be transferred into any sector. You will also gain valuable on-the-job skills which again can be transferred into any sector

Ask a question

The contact for this apprenticeship is:

NFU MUTUAL

Harpreet

harpreet_rai@nfumutual.co.uk

01332 342097

The reference code for this apprenticeship is VAC1000291512.

Apply now

Closes in 23 days (Wednesday 15 January at 11:59pm)

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