Apprentice Admin Assistant

Summary

An excellent opportunity for anyone of you that would want to work as an admin assistant in our Reablement team, you will be supporting the day to day operations of the team, where you will gain hands on experience of a professional environment and working towards a nationally recognised Business Administration qualification.

Annual wage: £16,603.22 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday, generally 9am to 5pm but in line with our flexible working policy.
37 hours a week
Possible start date: Thursday 6 February
Duration: 1 year 8 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Throughout the apprenticeship, you will gain the skills and complete the necessary learning and development to successfully carry out the role and its responsibilities.

Provide a comprehensive and efficient administrative support service to operational teams, using a variety of mainstream and specialist software i.e. word, excel, financial and social care databases and systems
To update the customer database from allocation through to closure by completing the administrative, financial, and contracting elements of the process
Provide professional and timely customer services through a variety of communication channels, responding to all enquiries effectively from both internal and external sources
To be responsible for the taking of minutes as and when required
To work flexibly to meet the needs of the business, supporting the workforce in line with modern and flexible working arrangements
To work within the framework of Warwickshire County Council’s policies and procedures and to uphold the principles of the Equality Act

Where you’ll work

Kings House

Kings Street

Bedworth

Warwickshire

CV12 8LL

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

HEART OF ENGLAND TRAINING LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

This apprenticeship will provide you with the Level 3 Business Administrator Apprenticeship. Training will be delivered by Heart of England Training.

More information about this apprenticeship can be found here:

https://hoet.co.uk/apprenticeships-business-administration/

More training information

You will compile evidence demonstrating occupational skills, knowledge and behaviours. We will support you with one to one workplace visits, virtual learning modules (VLE) and remote sessions.

Requirements

Desirable qualifications

GCSE in:

English (grade A* - C / 9 - 4)
Maths (grade A* - C / 9 - 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Number skills
Team working
Initiative
Non judgemental
Patience

About this company

Warwickshire County Council is the local government authority for the county of Warwickshire, providing public services such as Social Care, Education, County Highways, Rural Services, Public Health, Fire and Rescue, plus much more. Since 2012 the Council has delivered a top class apprenticeship scheme, recruiting more than 350 apprentices, most of whom have been retained in further roles at the Council.

https://www.warwickshire.gov.uk/ (opens in new tab)

Company benefits

The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays. Access to Vivup benefits and discounts platform.

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

This is a fixed term for 20 months, however this can lead to permanent position depending on course completion and performance.

Ask a question

The contact for this apprenticeship is:

Warwickshire County Council

Elaine Taylor

Elainetaylor@warwickshire.gov.uk

The reference code for this apprenticeship is VAC1000291508.

Apply now

Closes in 18 days (Thursday 9 January)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

To apply for this role, simply click on the Apply Online tab to get started and then follow the online application process. Make sure you provide an up to date CV detailing all education grades and prior work experience, plus complete the personal statement using the role criteria outlined in Person Specification section of the Job Description.

Cookies on Find an apprenticeship

Contents