Sales Administrator Apprentice

Summary

We are seeking a Sales Administrator to join our dynamic sales admin team. This role involves processing customer sales orders received via telephone & email. You will gain experience working alongside staff learning all aspects of the organisation, acting as a referral point for dealing with customer needs, complaints and queries.

Annual wage

£16,546 a year

Minimum wage rates (opens in new tab)

Wage is dependent on minimum wage for your age.

Training course

Business administrator (level 3)

Hours

8.30am- 5.00pm Mon-Thurs 8.30am-4.30pm Fri

37 hours a week

Possible start date

Monday 3 February

Duration

2 years

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Your duties will include:

Receiving and processing sales orders over the telephone and from a shared inbox
Answer telephone queries from customers relating to price, stock levels or delivery issues
Verifying orders, including customer’s personal information and payment details whilst conforming within GDPR guidelines
Issue proforma invoices
Expedite orders through internal liaison when new stock arrives
Contacting customers by phone or email to answer queries and obtain missing information
Ensure customer pricing is up to date on Sage
Ensure customer information is up to date on Sage and the CRM system
Take part in product training and keep up to date with new products
Contribute towards departmental KPI’s
Directing feedback from customers to relevant departments
Supporting the sales department with other administrative tasks where required
Support the external Regional Sales Managers with administrative tasks
Keep procedures up to date
Carry out general administration duties related to a busy customer experience department
Encourage and engage in cross teamworking and support

Where you’ll work

ALEXANDRA WAY

ASHCHURCH

TEWKESBURY

GLOUCESTERSHIRE

GL20 8NB

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

GLOUCESTERSHIRE COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Standard Level 3. Workplace delivery.

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills

About this company

Lakes is an award-winning manufacturer of innovative showering spaces. Established in 1986, we’re an independent family business with a strong reputation for quality, first-class customer service, speed of delivery and innovative solutions. Lakes is a Carbon Neutral Plus organisation, and the first company in the sector to achieve the Carbon Footprint Standard in March 2019.

http://lakesshoweringspaces.com (opens in new tab)

After this apprenticeship

Potential position upon completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

GLOUCESTERSHIRE COLLEGE

GC Employer Training and Apprenticeships

Apprenticeshipvacancies@gloscol.ac.uk

0345 155 2020

The reference code for this apprenticeship is VAC1000291429.

Apply now

Closes in 12 days (Thursday 2 January at 11:59pm)

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