IT Service Desk Analyst Apprentice (Fittleworth Medical Ltd)

Summary

Firebrand Training have an exciting new opportunity for an Apprentice IT Service Desk Analyst with Fittleworth Medical a leading Dispensing Appliance Contractor based in Littlehampton.

Annual wage: £18,000 a year
Minimum wage rates (opens in new tab)
Training course: Information communications technician (level 3)
Hours: Monday to Friday, 08:45am – 17:15pm.
37 hours 30 minutes a week
Possible start date: Monday 13 January
Duration: 1 year 7 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Setting up new PC’s, installing, configuring and supporting computer hardware, software, operating systems and applications.
Setting up new users to the network and de-activating leavers.
Logging support requests and managing the ticketing system.
Coordinating tests and troubleshooting with internal customers to resolve technical faults, and where necessary providing training and advice.
Producing and maintaining IT statistics, reports, checklists and other documentation as required.
Assist in the upkeep and maintenance of IT inventory.
To set up, maintain, and organise repairs for various computing, audio, visual and telephone equipment.
To maintain high standards of computer security and safety in line with the Company’s IT Procedure.
Taking ownership of and working proactively on support queries; developing the skills to complete resolution of incidents where possible.
Escalating any issues to second line support where necessary.
Support and assist in other areas of the IT Team as required on an ad-hoc basis.
Continually look for, and suggest, ways we can improve the service we provide to the wider business.
Actively promote Fittleworth to internal and external customers, carrying out all duties in an efficient, professional and courteous manner.
Establish and maintain effective working relationships with co-workers, supervisors and external contacts.
Demonstrate the Fittleworth Way Values within the business at all times.
Professional Development.
Throughout the 18-month contract to work towards obtaining Level 3 ICT Qualification.
Attend any further training as required.
Regularly maintain and update a personal CPD.

Where you’ll work

2 Henry Lock Way

Littlehampton

BN17 7FB

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

FIREBRAND TRAINING LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

More training information

Firebrand’s sector-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme trains apprentices to deliver efficient operation and control of the IT and Telecommunications infrastructure and to deliver and support the information systems needs of an organisation. Options include pathways for Support Technician, Network Technician and Digital Communications Technician.

Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.

Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the Information Communication Technician apprenticeship:

Microsoft Certified Azure Fundamentals (AZ-900)
CompTIA IT Fundamentals+
Certiport IT Specialist Networking
Microsoft Certified Azure Administrator Associate (AZ-104)

Key areas covered are:

Support Technician

Maintenance or repair of systems faults
Support for the roll-out of installation and commission of new systems or upgrades

This job description reflects the main functions of the role but from time to time the company may assign or reassign duties and responsibilities to meet the needs of the business.

Requirements

Essential qualifications

GCSE in:

5 GCSE's including English and Maths (grade (A*-C/9-4 or equivalent))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Problem solving skills
Good computer literacy
Microsoft Word, Office & Excel
Microsoft Outlook
Troubleshooting skills
Logical & analytical thinker
Strong numerical skills
An effective collaborator
Interpersonal skills
Ambitious
Positive team player
Can do attitude
Customer focused
Self motivated
Ability to take ownership
Able to use initiative
Personal integrity
Professionalism

Other requirements

A strong interest in IT with an expectation to study towards the Level 3 ICT Qualification.

About this company

Fittleworth Medical is a leading Dispensing Appliance Contractor (DAC) and provides a home dispensing service to over 60,000 clients across a wide range of products. Offering a cut-to-fit stoma product customisation service, we meet the diverse and individual needs of our clients. Fittleworth is part of the wider JDS Family and continues to be on a journey of rapid growth and transformation. Fittleworth provides a discreet and reliable home dispensing service through a dedicated Customer Service Team and 38 dispensing centres nationwide. At the heart of the business are Fittleworth’s 360 employees who live and breathe the immutable principles of our business.

Company benefits

• Life Insurance Cover x10 Annual Salary • Competitive full pension scheme of 8.5% employer contribution • Access to our bespoke employee reward platform

After this apprenticeship

The opportunity may offer a permanent role upon completion of the apprenticeship depending on performance.

Ask a question

The contact for this apprenticeship is:

FIREBRAND TRAINING LIMITED

Nathaniel Hamilton

Nathaniel.Hamilton@estio.co.uk

0113 3500 333

The reference code for this apprenticeship is VAC1000291419.

Apply now

Closes in 15 days (Monday 6 January at 11:59pm)

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