Business Development Co-ordinator Apprentice

Summary

Do you thrive in a fast-paced environment, have a proactive mindset, and a passion for delivering exceptional customer service? HETA is looking for a motivated Business Development Co-ordinator Apprentice to join their team and support their mission of developing the next generation of engineering talent.

Annual wage: £15,213.25 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Thursday, 8.00am - 4:15pm. Friday, 8.00am - 4.00pm.
38 hours 45 minutes a week
Possible start date: Tuesday 14 January
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

To administer the HETA adult training programmes; arranging dates, venues and quotations. Taking bookings, taking payments and dealing with enquiries from training delegates, sending out training packs and joining instructions and ensuring arrangements for refreshments and any other requirements are dealt with prior, during and after the training has been delivered at all times adhering to the company quality procedures.
Effectively and efficiently answer telephone calls and direct them to their destination without delay. Dealing with visitors/learners to the centres, their queries and questions, in an efficient manner, always in a way that positively affects customers’ perception or call/visit experience of HETA.
Process inbound sales enquiries to include updating company systems, reserving places through the website, and taking payment.
Register and certificate learners attending adult upskill courses including compliance with Regulatory Awarding Organisation requirements.
Coordinate the content and distribution of HETA course certificates.
Update and distribute the upskilling course calendar and update the company website accordingly. Working with external agencies and associate trainers as requested.
Produce course material in a timely manner and to the standard required.
Coordinate external print runs of course material and ensure stock levels are maintained.
Take responsibility for HN recruitment including producing training proposals, chasing payment and providing the learner with onboarding details as appropriate.
To effectively use a variety of software programmes to produce range of documents and databases, which includes logging information on to the PICs database where required and maintaining detailed and accurate records.
Provide communication systems by identifying organisational needs, evaluating options and ensuring HETA remains visible and contactable at all times to our external clients and customers.
Complete projects by organising and coordinating information and requirements. Planning, arranging and meeting schedules and monitoring results, including course occupancy.
Establish and maintain effective working relationships with management, co-workers, learners, companies and the general public. Communicate and liaise verbally and in writing between customer/ suppliers/ visitors/ enquirers and staff, and interpret and respond clearly and effectively to spoken requests over the phone, or in person and to verbal and written instructions.
Adhere to stated policies and procedures relating to health and safety, and quality management that apply to the role. Interpret instructions and issues arising, and then implement actions, according to administrative policies and procedures, i.e. customer complaints or course enquiries.
Arrange and participate in meetings, team events, staff meetings, and open days/events. This includes the taking of minutes when requested by management.
Arrange and organise (or assist with) events to promote HETA, HETA apprentices and HETA achievements, to include effective communication with all the stakeholders of the event ensuring all the relevant information is passed on and understood.

Where you’ll work

27 - 31 Dansom Lane

Hull

HU8 7LA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

HULL BUSINESS TRAINING CENTRE LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Apprenticeship in Business Administration consisting of:

Level 3 Apprenticeship in Business Administration
Level 2 Functional Skills in Mathematics (if applicable)
Level 2 Functional Skills in English (if applicable)

You will be required to attend a half-day session with HBTC where you will work towards any functional skills (where needed) that you have to take. Additional off the job training will also be required as part of the Apprenticeship. There will also be an end point assessment.

Requirements

Essential qualifications

GCSE in:

English (grade 4)
maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Logical
Team working
Initiative
Non judgemental
Patience

Other requirements

The role will involve travelling to different sites, so a driver's license is required.

About this company

Humberside Engineering Training Association HETA is a rapidly expanding Group Training Association (GTA) with training centres in Hull, Stallingborough and Scunthorpe. HETA provide training to Level 3 & 4 engineering apprentices, higher education and upskilling courses for over 300 of our client companies. HETA are proud to work with some of the biggest names in engineering and manufacturing, working together we support the growth of engineering training locally, regionally and nationally.

After this apprenticeship

After the apprenticeship, there may be an opportunity for you to advance in the workplace or go on to higher education.

Ask a question

The contact for this apprenticeship is:

HULL BUSINESS TRAINING CENTRE LIMITED

Mya Buckingham

mya@hullbusiness.co.uk

The reference code for this apprenticeship is VAC1000291369.

Apply now

Closes in 22 days (Monday 13 January at 11:59pm)

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