Technical Administrator Apprenticeship

Summary

PLAY A VITAL ROLE IN OUR NETWORK PERFORMANCE. Our Network Performance teams are the ones responsible for reviewing how our network runs, understanding faults and making changes to avoid them. Grow your potential as a Technical Administrator and join them in reviewing aspects of unavailability whilst earning £27,000!

Annual wage

£27,000 a year

Minimum wage rates (opens in new tab)

We’ll offer a starting salary of £27,000 with the opportunity to increase this to £30,000 at 12-months. Upon successful completion of the scheme, salaries start from £36,000.

Training course

Business administrator (level 3)

Hours

Monday-Friday, between 9am-5pm.

37 hours 30 minutes a week

Possible start date

Monday 24 March

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

As an apprentice, you’ll get involved in areas all across the department, gaining an understanding of Network Performance as a whole. You could be getting involved in change requests, managing relationships with key partners, or identifying and investigating poor network management. By the end, you’ll be able to identify your most interesting areas and spend more time increasing your knowledge in those.

Day-to-day, you could be:

Ensuring faults, change and monitoring responsibilities are discharged in line with specified procedures, targets and measures.
Identifying ongoing issues or blockers that prevent us from achieving targets and collaborating on initiatives to address these.
Producing and building reports to later share with senior management on targets, change requests, demands and more.

Where you’ll work

500 Brook Drive

Reading

RG2 6UU

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

IMPACT FUTURES TRAINING LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

This apprenticeship gives you the opportunity to become skilled in your role, and combines on the job learning and academic study, where you’ll spend approximately 20% of your working hours completing learning with one of our training providers. At the end of the programme, you’ll receive a nationally recognised qualification.

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Problem solving skills
Analytical skills
Logical

About this company

We’re Virgin Media O2. For over 20 years, we’ve grown our business on pioneers and big thinkers – and we remain at the cutting edge of fibre-optic broadband today. Through our multi award-winning services, we connect millions of homes and businesses across the UK and Ireland.  When it comes to employment vs education, our Apprentice Schemes don’t make you choose! We’re about supporting the wellbeing of our people, empowering you to learn and grow your potential, and making sure you bring your authentic self to work, every single day. Don’t believe us? 94% of our Future Careers workforce would recommend Virgin Media O2 as a great place to work!  We know what it means to be part of a team. Your job is more than the role you have, and we’re here to support you. We’re one team, with three values:  • We’re brave. We all play a part in making things happen for our customers and each other. Learn from your setbacks and push yourself to be the best you can be.  • We’re real. Our purpose keeps us true and transparent, as we delivery on our promised to each other and our customers.  • We’re together. We’re a high-performing team. Inclusivity and our customers come first in everything we do.  An apprenticeship with us will give you the opportunity to become skilled in your role, and it combines on the job learning and academic study. You’ll spend approximately 20% of your working hours completing learning with one of our training providers and at the end of the programme, you’ll receive a nationally recognised qualification! Our Apprenticeship schemes are designed to give you the knowledge, skills, experience and exposure needed to make it big. We’ve got unmissable opportunities across all areas of our business, so there’s bound to be a role for you.   Join us on one of our Apprenticeships and let’s grow together!

Company benefits

25 days holiday and your birthday off. Flexible benefits package including pension contributions, medical plans, and buying and selling holiday. Wide range of discounts on everything from days out to household bills . ...and loads more!

After this apprenticeship

At the end of the programme, you’ll receive a nationally recognised qualification.

Ask a question

The contact for this apprenticeship is:

IMPACT FUTURES TRAINING LIMITED

The reference code for this apprenticeship is VAC1000291327.

Apply now

Closes tomorrow (Tuesday 24 December)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

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