IT Support Apprentice

Summary

Statement Of Purpose: The post holder will work under the direction and instruction of the Director, providing technical and student support within IT.

Annual wage

£12,313.60 a year

Minimum wage rates (opens in new tab)

£6.40 an hour

Training course

Information communications technician (level 3)

Hours

Monday - Friday, 9:00AM - 5:00PM (inclusive of a 30 minute, unpaid lunch break).

37 hours a week

Possible start date

Thursday 20 February

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Main Duties And Responsibilities

Supervision of the classroom:

To provide support services to teaching staff in organising requirements for their work and ensuring all equipment, materials and technologies are ready for lessons/project work.
To prepare, design and deliver teaching aids to support IT tutors as required.
To assist in the maintenance of safety standards in the Academy, as per the planned maintenance schedule and as directed by the Manager.
To support the development and delivery of Computer networks, Cyber security and Software development.
To ensure IT equipment is maintained correctly.
To organise equipment for lessons to students undertaking IT qualifications/exams.
To undertake such other tasks relevant to the work of the IT or the needs of the Academy as they may arise.
To assist the tutor in small groups of students with the completion of IT work.
To work in the classroom with teachers, assisting any students who require additional support e.g. support students to perform onsite analysis, diagnosis, and resolution of computer hardware problems and recommend and implement corrective solutions.
Keeping external customers informed of the progress of their projects and support the Director in developing new business opportunities.
Support the team in the adoption and implementation of community initiatives in line with the business values.

Staff share/Administration/Business/Hr/Recruitment:

To contribute to the overall ethos/work/aims of the Academy.
To participate in training and other learning activities and performance development as required.
To actively participate in duties deemed essential for the needs of the business, such as supporting the Director with exam invigilation.
To establish constructive relationships and communicate with other agencies/professionals.
To attend and participate in regular meetings.

Where you’ll work

69 NEWPORT ROAD

MIDDLESBROUGH

TS1 1LA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ITEC NORTH EAST LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

Requirements

Desirable qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Problem solving skills
Team working
Creative

Other requirements

Employer suggested entry requirement Minimum of 4 GCSE’s grade 3/D or higher Grade 4/C or equivalent in either Maths or English

About this company

We provide teaching and consultancy services to businesses and individuals in the North East. With over 40 years combined experience in managing and delivering IT training, we have the best resources to help you get what you or your business needs to continue growing.

https://learningkey.co.uk/ (opens in new tab)

After this apprenticeship

Possibility of a permanent position upon the completion of the apprenticeship.

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