Business Administration Apprenticeship

Summary

Business Administrative Apprentice: Level 3 required for a busy family run plumbing & heating company in Ansty near Haywards Heath. You must be organised, have an excellent telephone manner and be able to work in a fast-paced environment – a good sense of humour would support the role.

Annual wage: £13,811.20 to £24,687.52 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday 8.45 to 5.15pm
41 hours 30 minutes a week
Possible start date: Monday 6 January
Duration: 1 year 3 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The job involves answering telephone and email enquiries & managing the engineers diaries. You will organise parts and revisits, along with invoicing the jobs, taking payments and general office duties.

Apprenticeship information – with be with Rewards training and will take approx. 18 months to complete. You will be required to carry out various tasks to complete a portfolio which will go towards your end assessment grade. You will have a project to complete at the end which will also go towards your final grade. More information will be provided.

Experience in a customer focusing role would be beneficial but isn’t necessary as full training will be provided. You must have your own transport due to our location, and immediate start is required.

Where you’ll work

1 MOONHILL FARM

BURGESS HILL ROAD

ANSTY

HAYWARDS HEATH

RH17 5AH

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

REWARDS TRAINING RECRUITMENT CONSULTANCY LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Administration (Standard)
Functional Skills Qualification in Mathematics (Level 2) - if required
Functional Skills Qualification in English (Level 2) - if required

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Team working
Excellent phone manor
Positive attitude
Reliable

About this company

Family run plumbing & heating company

http://www.sahancock.co.uk (opens in new tab)

After this apprenticeship

Possible full-time position

Ask a question

The contact for this apprenticeship is:

S A HANCOCK LTD

Charity Mitchell

admin@sahancock.co.uk

The reference code for this apprenticeship is VAC1000291196.

Apply now

Closes in 8 days (Monday 30 December at 11:59pm)

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