Apprentice Administration Assistant

Summary

Cartmell Shepherd is seeking a Business Administration Apprentice to join our Hexham office. This is an excellent opportunity for a driven individual to develop skills and gain valuable experience in a professional legal environment. You will play a vital role in supporting the administration department by providing exceptional service to our clients.

Annual wage: £16,380 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday 9.00am-5.00pm with one-hour unpaid lunch.
35 hours a week
Possible start date: Monday 3 February
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Welcome and assist clients and visitors, managing appointments and meeting room bookings.
Answer, forward, and screen phone calls and emails professionally.
Oversee postal routines, including franking, courier arrangements, and distribution of incoming mail.
Maintain a tidy and welcoming reception area, ensuring the safety and welfare of visitors.
Support the secretaries with clerical tasks, including routine correspondence, copy typing, and digital dictation.
Assist with file management, including opening, closing, scanning, and filing client files.
Process payments received from clients and maintained accurate records.
Undertake training to improve skills and identify opportunities to enhance office procedures and policies.
Provide holiday and sickness cover for other administrative staff when required.

Where you’ll work

Priestpopple House

Priestpopple

Hexham

NE46 1PL

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

DERWENTSIDE COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Apprenticeship qualification is completed fully within the workplace.

Requirements

Essential qualifications

GCSE in:

English & maths (grade 4-9 (A*-C))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Logical
Team working
Initiative
Non judgemental

About this company

Cartmell Shepherd are award winning solicitors with head offices in Carlisle. We provide quality legal services to individuals and businesses across the region and throughout England and Wales from 7 offices located across Cumbria and Northumberland.

https://www.cartmells.co.uk/ (opens in new tab)

After this apprenticeship

Opportunity to progress into a permanent member of the team, professional development training opportunities within the company, particularly in the legal sector.

Ask a question

The contact for this apprenticeship is:

DERWENTSIDE COLLEGE

Derwentside College

apprenticeships@derwentside.ac.uk

The reference code for this apprenticeship is VAC1000290907.

Apply now

Closes in 20 days (Friday 10 January at 11:59pm)

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