Business Administration Apprentice

Summary

Hawk Training are seeking a motivated and enthusiastic individual to join our team as a Business Administration Apprentice. This is a fantastic opportunity to gain hands-on experience in a dynamic work environment, while earning a qualification in Business Administration.

Annual wage: £19,000 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: 4 days working in the office with one day remote Hours are 9am - 5:30pm
37 hours a week
Possible start date: Monday 3 February
Duration: 1 year 1 month
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Provide a welcoming and professional Front of House service which reflects the Hawk brand.
Answer and direct phone calls, providing brand information and guidance to customers.
Work closely with other administrative staff and departments to support various projects and initiatives.
Support the Business development with data entry for new learners into Aptem (management information system)
Support with Administrative tasks when onboarding new clients such as sending out contracts to engage with new clients.
Engage with employers and learners with requests for information and booking enrolments.
Co-ordination and communication of online and paper-based examinations with learners via telephone and occasionally face-to-face regarding certification and exams, providing accurate and timely information.
Coordinate all incoming scanning of certification, attaching to learner’s online file.
Liaise with awarding organisations regarding examination and certification queries.
Respond appropriately and professionally to Helpdesk and softphone queries relating to registration, certification, and end point assessment.
Maintain and update MIS systems, ensuring accuracy and confidentiality.
Assist with the preparation of reports, presentations, and other documents.
Work within the guidelines of the ISO 9001 Quality Procedures relevant to your job role and contribute to the overall development and growth of the organisation.
Comply with the Company DBS and security procedures and ensure annual declaration is maintained.
Ensure that every aspect of Hawk Training’s Equal Opportunity policy is rigorously maintained.
Ensure that every aspect of Hawk Training’s Safeguarding policy is rigorously maintained and causes for concern are highlighted to the safeguarding officer in line with organisational guidance.
Ensure healthy and safe working practices are maintained at all times.
Ensure your working practices aid in maintaining good working relationships with employers, learners and staff.
Adhere to a policy of continuous improvement to raise all aspects of quality and performance in the provision for employers and learners.
To continually update professional knowledge and skills and acquire competencies to ensure your approach to your role adheres to the most recent developments current and future.

Where you’ll work

8th Floor Regal House

London Road

Twickenham

TW1 3QS

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

HAWK MANAGEMENT (UK) LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Each new colleague will receive a welcome induction along with department specific training on all the systems. Each new colleague will receive a bespoke training plan and objectives to achieve.
You will enrol onto Apprenticeship Business Administration Level 3 which is a 13-month programme plus 4-months for End Point Assessment activities.
The programme is delivered through virtual and face-to-face training and online learning.

Requirements

Essential qualifications

GCSE in:

English (grade 4 or above)
Maths (grade 4 or Above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Team working
Creative
Initiative
Patience

About this company

Founded over 30 years ago, Hawk Training has established itself as a provider of excellence in professional training and development. Recognised as an ‘Outstanding’ provider by Ofsted in 2013 and 2023, Hawk Training was also awarded ‘Outstanding Innovation of the Year 2022’ by the Chartered Management Institute (CMI). At Hawk Training, our mission is to deliver innovative, impactful, and inspiring opportunities that empower individuals and organisations to learn, develop, and thrive in a constantly changing environment. We strive to provide a transformational learning experience that transcends boundaries, ensuring that each course and programme not only meets but surpasses expectations by placing the individual, learner, and employer at the heart of everything we do. We aim to empower individuals and organisations by enriching their knowledge, skills, and competencies through impactful training solutions. We continue to innovate and adapt, offering bespoke training programmes that meet the evolving demands of our clients across various sectors. Our mission to strive for continuous improvement has been acknowledged through multiple awards and frequent mentions in educational and management publications, highlighted by our repeated ‘Outstanding’ ratings by Ofsted and our Investors in People Gold award.

http://www.hawktraining.com (opens in new tab)

After this apprenticeship

Once you have completed your Apprenticeship there may be opportunities to progress into a specific department at Hawk Training.

Ask a question

The contact for this apprenticeship is:

HAWK MANAGEMENT (UK) LIMITED

Rebecca Phelps

humanresources2@hawktraining.com

02088910992

The reference code for this apprenticeship is VAC1000290846.

Apply now

Closes on Friday 31 January

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

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