Customer Service Apprenticeship at The Ark Pet Centre
ARK PET CENTRE(PLYMOUTH) LTD
EXETER, EX4 1DG
Closes in 14 days (Monday 6 January at 11:59pm)
Posted on 5 December 2024
Contents
Summary
The Ark Pet Centre Cowick Street Exeter, are looking for a keen and punctual apprentice to assist customers as well as working with the animals. Duties will include giving customers accurate advice and guidance on products and the health and wellbeing of their pets, plus more.
- Annual wage
- £9,984 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday - Sunday with 2 varying days off each week (Working hours may vary). Exact working days and hours to be confirmed.
30 hours a week
- Possible start date
-
Tuesday 7 January
- Duration
-
1 year 3 months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
As a customer services apprentice you will be:
- Giving customers accurate advice and guidance on products and the health and wellbeing of their pets
- Learn our electronic point of sale systems, to complete sales, ordering and refunds efficiently
- Manage customer queries, complaints in a timely and professional manner
- Maintain and deliver high standards of animal welfare and store cleanliness
Where you’ll work
The Ark Pet Shop EXETER
St Thomas Shopping Centre
Cowick Street
EXETER
EX4 1DG
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
HADDON TRAINING LIMITED
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Your training plan
More training information
- You will be working to the Level 2 Customer Services apprenticeship qualification
- Functional Skills in maths and English, if required
- All training will be provided on site during your paid working hours
- Your day-to-day mentoring will be with your employer, and a combination of online and in person monthly sessions will be held with your Haddon Training Trainer Coach
Requirements
Desirable qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
About this company
The Pet Express online internet pet shop is part of The Ark Pet Centre retail group which comprises 8 pet shops in Plymouth, Exeter, Torquay and the Paignton area. We're passionate about pets and our highly-trained and dedicated staff are also pet owners just like you. The Pet Express and Ark Pet Centres are members of The Pet Care Trust which provides a quality assurance of businesses in the pet care sector so you can be sure you'll receive the best advice and approved products. As pet lovers, we know about pets so we understand your needs and are here to help.
https://www.thepetexpress.co.uk/the-ark-pet-centres (opens in new tab)
After this apprenticeship
- Apprentices are quite often offered permanent positions following successful completion of their apprenticeship and positive reviews
- In the last 12-months we have offered permanent positions to 3 apprentices, one of whom is now a supervisor, one is still carrying out their apprenticeship and one chose to move into a different field after completion
- For on-going development, we offer fully funded external courses for employees in birds, fish, reptiles and more
Ask a question
The contact for this apprenticeship is:
HADDON TRAINING LIMITED
emma.openshaw@haddontraining.co.uk
The reference code for this apprenticeship is VAC1000290681.
Apply now
Closes in 14 days (Monday 6 January at 11:59pm)
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