Ford Customer Service Advisor Apprenticeship - Rayleigh
ALLEN FORD (UK) LIMITED
Benfleet, SS7 3NL
Closes on Friday 28 February
Posted on 5 December 2024
Contents
Summary
Working in a service department, the Apprentice will train in a number of areas including improving customer relations, monitoring and dealing with customer problems. Level 2 Apprenticeship.
- Annual wage
- £13,312 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday - Friday, daytime hours. Shifts TBC.
40 hours a week
- Possible start date
-
Saturday 1 March
- Duration
-
1 year 3 months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Working in an exciting and busy environment the Customer Service Advisor Apprentice will be the front-line support for the busy service department.
The Apprentice will keep in close contact with the management staff at the dealership to update them on current customer affairs and relations.
The apprentice’s role will include the following:
- Dealing with customers both face to face and by telephone
- To process and solve customer service complaints
- Look to promote continuous improvement in customer service
Where you’ll work
8 Stadium Way
Benfleet
SS7 3NL
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
SKILLNET LIMITED
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Your training plan
Level 2 Customer Service Practitioner Apprenticeship Standard:
- Apprentices will be working and will be trained within the dealership and a skills coach will visit at least every 28 days as as part of a close support network to ensure that Apprentices are both enjoying and succeeding in their course
Requirements
Essential qualifications
GCSE or equivalent in:
- English & Maths (grade 4 or above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Administrative skills
- Logical
- Team working
- Initiative
About this company
Our network of around 30 locations stretches across the south of England from Bath in the west, through the Midlands, Berkshire and London, to Kent and Essex in the southeast. Today we employ over 1,000 people to serve the needs of our customers. llen Ford’s partnership with the manufacturer stretches back over 100 years to when its founder, Charles Henry Allen, first worked with the famous Model T Ford. From this point onward the business grew and was passed down through the Allen family until 1997. Allen Ford has been firmly established as one of the UK’s leading suppliers of Ford cars and vans to private motorists and businesses. The expansion continued, including dealerships in the south of England and the Midlands, and in 2014 Allen Ford was acquired by Supergroup. Essex Ford opened for business on 4th August 1989 as another family-owned business. It went from strength to strength with dealerships in Basildon, Billericay, Lakeside Thurrock, Rayleigh, and Southend. Essex Auto Group became part of the Allen Motor Group in 2017. SMC Ford also became part of the Allen Motor Group in 2017. Founded in 1982, the Slough Motor Company quickly established a reputation for outstanding customer service and quality vehicles. The group went from strength to strength with further dealerships opening in Sittingbourne (1983), Gravesend (1990), Uxbridge (1993), Crayford (1998), and Windsor (2000).
After this apprenticeship
- A full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership
- Future prospects are endless by having a highly regarded set of skills, Apprentices can go on to develop their career within any other areas of commerce they may be interested in
Ask a question
The contact for this apprenticeship is:
SKILLNET LIMITED
Hannah Edwards
hannah.edwards@skillnet.org.uk
01923 216 165
The reference code for this apprenticeship is VAC1000290641.
Apply now
Closes on Friday 28 February
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