Business Administration Apprentice

Summary

The Business Administration Apprentice will support the Senior Directorate Administrator in all aspects of admin. An exciting opportunity for a confident organised person who has an interest in Business Admin and wants to work in an office environment. You will also undertake the Business Administration Level 3 Apprenticeship Standard.

Annual wage: £12,347 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Thursday, 08:30 - 17:00. Friday, 08:30 - 16:30.
37 hours a week
Possible start date: Monday 13 January
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Meeting and greeting visitors and learners to the department in a friendly and helpful manner.
Effectively communicate via telephone, Teams, face to face and email.
Undertake all administrative duties including data input and assist with the preparation of reports, using relevant information systems.
Reporting to and supporting the department Senior Administrator to ensure all student support related paperwork is processed in a timely manner and is accurate.
Ensure general filing of electronic and paper correspondence is kept up to date.
Undertake departmental administrative projects as and when required.
Supporting with the staffing of open events as required.
Adhere to confidentiality requirements and demonstrate a sensitive approach to the role due to the nature of information managed in the Student Support Services department.
Keep the Departmental notice boards up to date and ensure the administrative area is tidy and organised.
Actively show a commitment to the Departmental Strategic Objectives.
Show an active commitment to the College's Equality and Diversity Policy, Quality Frameworks and Health & Safety Procedures.
Actively participate in Continuous Professional Development including the introduction of new technologies to allow you to contribute effectively to the success of the College.
Carry out such other appropriate duties commensurate with your skills, knowledge and experience.
The College may, in consultation with you, need to vary these duties from time to time in order to respond to the changing requirements of the College.

Where you’ll work

Middlesbrough College

Dock Street

Middlesbrough

Cleveland

TS2 1AD

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

MIDDLESBROUGH COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

Any other GCSE (grade 4 or above)
Maths & English (grade 4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Presentation skills
Team working
Enthusiasm
Punctuality

About this company

Middlesbrough College is the largest General Further Education College in the Tees Valley with a £120million campus in the heart of Middlehaven. Within the campus there is a main building for full and part-time vocational study, a dedicated Sixth Form, a STEM Centre, a Higher Education Centre, a Digital Centre and the new £14million TTE Technical Training Centre opens in September 2024. Additionally, there is an Adult and Community Learning Centre close by which provides training to hundreds of adults and ESOL students each year with a new purpose-built Centre opening in the Centre of Middlesbrough in the next few years.

https://www.mbro.ac.uk/ (opens in new tab)

After this apprenticeship

Potential permanent position upon compeltion of the apprenticeship program.

Ask a question

The contact for this apprenticeship is:

MIDDLESBROUGH COLLEGE

The reference code for this apprenticeship is VAC1000290381.

Apply now

Closes in 15 days (Monday 6 January)

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After signing in, you’ll apply for this apprenticeship on the company's website.

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