Apprentice Account Manager

Summary

This entry-level role offers hands-on experience in marketing, client management, and campaign delivery. You'll assist with social media, content creation, project tracking, and client communication, all while learning through structured training and mentorship in a supportive, growth-focused agency.

Annual wage

£13,312 to £23,795.20 a year

Minimum wage rates (opens in new tab)

Pay will increase when individual completes the apprenticeship and becomes a full-fledged Account Manager.

Training course

Content creator (level 3)

Hours

Monday to Friday, 9am to 5pm.

40 hours a week

Possible start date

Monday 3 February

Duration

1 year 3 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Learning and Development:

- Shadow Account Managers to understand client management and project delivery.

- Participate in internal and external training sessions to develop marketing and account management skills.

Support for Account Management:

- Assist with day-to-day client communication, ensuring queries are addressed promptly and professionally.

- Help maintain client records in the CRM system and support the team in tracking project milestones.

- Support the delivery of campaigns, including scheduling social media posts, creating basic content, and gathering performance data for reporting.

Content and Social Media Support:

- Help create and edit engaging content for clients’ social media and websites.

- Assist with organising and preparing for photo or video shoots.

- Collaborate with the team on idea generation and developing creative marketing ideas.

- Assist with the management of client social media accounts, including set up, maintenance and community engagement.

Team Administration:

- Provide administrative support, including preparing meeting notes, scheduling calls, and keeping project documents up to date.

- Research competitors and market trends to support client campaigns as well as our owned social media accounts.

Where you’ll work

1 BOYD BUILDINGS

THE ADMIRALS

GUNWHARF QUAYS

PORTSMOUTH

PO1 3AG

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

HAVANT AND SOUTH DOWNS COLLEGE

Your training course

Content creator (level 3)

Equal to A level

Course contents

Interpret the aims of the brief.
Research ideas and concepts to meet the brief.
Evaluate brand requirements and brand guidelines.
Prepare a mood board or other visual aid for the content to be created.
Present ideas, pitches and proposals for creative content to be further developed.
Storyboard and outline script their ideas for content to be developed.
Interpret data, consider its integrity and use it to inform content.
Develop accessible written content for different platforms and devices.
Apply best practice and inclusive language when creating content.
Write and edit copy or scripts for use on different channels and platforms.
Create or capture visuals and audio using standard packages and equipment.
Source, obtain and prepare media assets for use; using industry standard packages to adapt and edit content.
Use industry standard tools and content management systems to organise, structure and label content effectively, methodically and securely enabling efficient search and retrieval.
Identify and recommend the platform/s or channel/s to use for the media campaign.
Develop and maintain effective working relationships with clients, colleagues and suppliers, establishing and using professional contacts.
Engage and respond with audiences through social media, adapting content to respond to evolving circumstances.
Monitor user experience to ensure content is focused on maximising engagement.
Analyse the differences between audiences using audience segmentation techniques and data.
Use lessons learned to evaluate the success of the content and identify areas for improvement for future campaigns.
Use continuing professional development planning to support own current and future training and development needs.
Operate effectively within the production workflow to meet production timelines.
Interpret the aims of the brief.
Research ideas and concepts to meet the brief.
Evaluate brand requirements and brand guidelines.
Prepare a mood board or other visual aid for the content to be created.
Present ideas, pitches and proposals for creative content to be further developed.
Storyboard and outline script their ideas for content to be developed.
Interpret data, consider its integrity and use it to inform content.
Develop accessible written content for different platforms and devices.
Apply best practice and inclusive language when creating content.
Write and edit copy or scripts for use on different channels and platforms.
Create or capture visuals and audio using standard packages and equipment.
Source, obtain and prepare media assets for use; using industry standard packages to adapt and edit content.
Use industry standard tools and content management systems to organise, structure and label content effectively, methodically and securely enabling efficient search and retrieval.
Identify and recommend the platform/s or channel/s to use for the media campaign.
Develop and maintain effective working relationships with clients, colleagues and suppliers, establishing and using professional contacts.
Engage and respond with audiences through social media, adapting content to respond to evolving circumstances.
Monitor user experience to ensure content is focused on maximising engagement.
Analyse the differences between audiences using audience segmentation techniques and data.
Use lessons learned to evaluate the success of the content and identify areas for improvement for future campaigns.
Use continuing professional development planning to support own current and future training and development needs.
Operate effectively within the production workflow to meet production timelines.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

More training information

As an Apprentice, you will have the opportunity to study the following through this Apprenticeship:

· Apprenticeship in Content Creation (Level 3)

· Employee Rights and Responsibilities

· End Point Assessment

· English, Maths and ICT (if required)

At Havant & South Downs College we offer different methods of delivery either work based or day release. For this particular apprenticeship, all training will be delivered within the workplace.

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Team working
Creative
Initiative
Non judgemental
Patience
Knowledge of Social Media
Knowledge of Editing
Content Creation
Willingness to Learn

Other requirements

There may be opportunity to complete video/photo shoots onsite with clients.

About this company

At Rollo, we’re all about creativity, innovation, and making a real impact in the world of branding and marketing. We use the latest trends, cutting-edge technology, and data-driven insights to help businesses stand out and succeed. From crafting viral social media campaigns to launching exciting new products, our work is dynamic, fast-paced, and rewarding. If you’re passionate about creativity and want to be part of a team that values fresh ideas and bold thinking, Rollo could be the perfect place for you to grow your skills. Based in Gunwharf Quays, we offer an environment where you can learn from industry experts, work on exciting projects, and see the difference your efforts make.

http://thisisrollo.com (opens in new tab)

Company benefits

- A structured apprenticeship program with professional mentoring. - Quarterly team events & incentives. - Exclusive discounts at Gunwharf Quays. - Clear career progression. - 28 days holiday (increasing with service). - Free on-site parking.

After this apprenticeship

Pathway to Account Manager role.

Ask a question

The contact for this apprenticeship is: