L3 Digital Support Technician Apprentice - Wightlink - Portsmouth PO1 2LA - 21k - 35hrs/w – Find an apprenticeship

Summary

To assist the Engineering & Estates department in maintaining and updating records, certificates and planned maintenance systems. You will work with colleagues to ensure our Maximo Application Suite is administered correctly and provide support to users, while working towards completing the L3 Digital Support Technician apprenticeship qualification.

Annual wage: £21,000 a year
Minimum wage rates (opens in new tab)
Training course: Digital support technician (level 3)
Hours: Monday - Friday. Shifts tbc.
35 hours a week
Possible start date: Tuesday 14 January
Duration: 1 year 4 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Ensure Maximo is administered correctly
Lead/assist in the development of Maximo planned maintenance systems projects
Provide support to Maximo users
Draw up planned maintenance and other Maximo data items and input to Maximo
Use initiative to identify and implement quick, effective solutions to problems associated with planned maintenance, certification and Maximo in general.
Undertake academic study required of apprenticeship.

Measures of success:

Maximo planned maintenance systems reflection against requirements
Maximo functionality upgrades implemented on time without unplanned negative impact on users
Successful completion of apprenticeship

General requirements:

Maintain a high standard of individual performance, in terms of accuracy of data input/analysis and effective written/oral communication skills
Ensure correct standard of dress and cleanliness. Name badge to be on person
Display a positive and flexible attitude towards work and all staff.

Where you’ll work

Gunwharf Terminal

Gunwharf Road

Portsmouth

Hampshire

PO1 2LA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

TECHNICAL PROFESSIONALS LIMITED

Your training course

Digital support technician (level 3)

Equal to A level

Course contents

use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
communicate effectively through a variety of different channels using terminology appropriate to the audience
use digital resources to extend own knowledge and skills relevant to their role
risk assess the organisational impact of decisions that they take
use digital systems to identify productivity and performance improvements
use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
maintain system security in line with organisational policies.
support digital operations or digital change and transformation activities.
investigate application problems and enable resolution to maintain productivity and improve quality of service.
coach and guide stakeholders to develop their applications skills to use digital systems effectively.
monitor data to analyse systems use and provide insights to recommend use or applications developments.
support customers in the use of information, products and services through digital channels.
diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
maintain end-user systems physically or remotely. For example: software, hardware or operating systems
provide and direct end-users to tools and resources to help them to resolve their digital problems.
use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
communicate effectively through a variety of different channels using terminology appropriate to the audience
use digital resources to extend own knowledge and skills relevant to their role
risk assess the organisational impact of decisions that they take
use digital systems to identify productivity and performance improvements
use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
maintain system security in line with organisational policies.

Your training plan

Apprenticeship Overview

Expected duration: 16 months
Apprenticeship level: Level 3 (Advanced)
Programme: Digital Support Technician – Digital Applications pathway

During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Digital Support Technician standard.
The training covers the following core occupational duties:

https://www.instituteforapprenticeships.org/apprenticeship-standards/digital-support-technician-v1-1

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Team working
Adaptable and Flexible
Able to work to deadlines

Other requirements

It is a requirement to have five GCSE 9-4 grades or equivalent (including English and Maths) to apply for this type of apprenticeship. If you do not have these grades but have completed numeracy and literacy Key Skills/Functional Skills at level two you may also apply for these apprenticeships. Eligibility You must meet the following eligibility criteria to apply for the role: Have been a UK/EEA resident for the last 3 years Hold valid residency status Have the right to work in the UK

About this company

We are Wightlink. We are Captains, Baristas, Accountants, Engineers, Cleaners, Port Operators Technicians and many more. We’ve been carrying people across the Solent for over 160 years and things have changed a lot in that time. Bigger ferries, more passengers, quicker crossing times - but some things remain the same; not least our dedication to providing the best service possible and our passion for the Isle of Wight.   Our mission is to be the easiest way to cross the Solent with outstanding customer service and we’re always looking for outstanding people who can help us deliver on it.  We’re an equal opportunities employer with a strong focus on diversity and inclusion. Safety is at the heart of everything we do, and we’re backed by some of the world’s leading investors.  We take our commitment to the environment seriously and you can play a part in helping us achieve our goals. We already operate England’s first hybrid energy ship, Victoria of Wight, and have implemented a wide range of initiatives to protect the sea, land and air that surround us. With big plans for the future, it’s a great time to join us – we’ve pledged to further reduce our carbon emissions significantly over the next decade.

https://www.wightlink.co.uk/ (opens in new tab)

Company benefits

33 days pro-rata annual leave. A generous pension scheme.  Concessionary ferry travel for you and your family.    Discount on food & drink as well as exclusive discounts at a range of island and mainland businesses . Free parking.

After this apprenticeship

During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined classroom-based training, workplace assessment/training and online learning, at the end of which you will have the ability to work as a qualified Digital Support Technician.

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