Apprentice IT Service Engineer Level 3

Summary

We are seeking a motivated individual to join our IT & Technology Team as an IT Service Engineer. In this role, you will deliver high-quality customer service to users facing a range of issues, questions, and requests. The IT Service Desk is the primary support function for the organisation, handling IT and technology-related queries and incidents.

Annual wage

£16,000 a year

Minimum wage rates (opens in new tab)

A range of £16,000 - £21,000 depending on experience

Training course

IT solutions technician (level 3)

Hours

Monday - Friday, shifts to be confirmed.

40 hours a week

Possible start date

Monday 3 February

Duration

1 year 6 months

Positions available

2

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Your responsibilities will be varied, providing 1st and some 2nd line support to all staff, contractors, and clients of Harlequins Football Club Limited. You will manage multiple tasks simultaneously, ensuring a proactive and efficient service.

The Responsibilities:

Deliver high-quality frontline IT support for all Harlequins staff and contracted third party suppliers using Harlequins IT infrastructure across a variety of operating systems used within the club.
Take ownership of logging, managing, and responding to support tickets promptly ensuring timely resolution in line with defined service levels.
Provide support for internal Audio Visual (AV) systems used around the club and conference facilities.
Provide match day and event support when required.
Creation of new user accounts, following new starter process and corresponding lever process.
Provide support for new IT applications and current system updates.
Maintain accurate records across all systems to ensure licensing compliance.
Create and maintain procedural documentation, user guides and relevant reports.
Create purchase orders for IT hardware/software.
Maintain the Club’s IT Asset Register for new assets and disposals.
Update the IT knowledge base and other support materials.
Provide Microsoft 365 support, including Entra, Exchange, SharePoint, OneDrive, and Office, Teams.
Conduct ongoing maintenance of systems to enhance operational efficiency.
Ensure safe and effective use of systems by users, aligned with Club policies.
Coordinate with third parties to maintain system functionality.
Advise staff on accessing information and provide training on business systems.
Manage and monitor the Club's mobile and telephony users

Match Day Responsibilities:

Monitor systems to meet full match day operational needs.
Provide IT operational support on match days.
Assist in the development of contingency plans to ensure business continuity.

Harlequins is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Where you’ll work

Harlequin Football Club, Twickenham Stoop Stadium, Langhorn Drive

Twickenham

TW2 7SX

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

HRUC (HARROW, RICHMOND AND UXBRIDGE COLLEGES)

Your training course

IT solutions technician (level 3)

Equal to A level

Course contents

Your training plan

Apprentices will be required to attend college 1 day per week at Richmond Upon Thames College completing necessary mandatory training and units associated with the apprenticeship.

The apprentice will be required to complete:

Work towards gaining a full qualification
Employment Rights and Responsibilities
Skills, Knowledge, and Behaviours
Standard and End Point Assessment

Other training will be provided by the employer as required to enable the fulfilment of the job role.

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade 4-9)
Math's (grade 4-9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

IT skills
Communication skills
Analytical skills
Team working
Creative

Other requirements

This role requires flexibility across all our sites, including Surrey Sports Park in Guildford and Twickenham Stoop. You will work on a rostered basis at these locations, as determined by team training schedules and business needs.

About this company

Founded in 1866, Harlequins is one of the most iconic rugby club’s recognised around the world and is proud to be a founding member of the RFU, boasting more Presidents than any other club, as well as a healthy dose of current and legendary Men’s and Women’s international players.As leaders of the game, we are ambitious to build on our success. To do this we move at tempo, we are unconventional in our thinking and approach and we recognise the value that each role in the team plays in delivering success.

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Could lead to a permeant position upon successful completion of the apprenticeship.

Ask a question

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