Internal Sales & Administration Apprentice
STOCKTON BEARINGS & TRANSMISSIONS LTD
Stockton-On-Tees, TS18 2QR
Closes in 14 days (Sunday 5 January at 11:59pm)
Posted on 3 December 2024
Contents
Summary
Stockton Bearings & Transmissions Ltd are looking for a keen & ambitious individual, to assist with the management of their internal enquiries and administration tasks. Your duties would include processing orders, chasing customers and completing invoices whilst learning more about their products.
- Annual wage
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£13,312 a year
Minimum wage rates (opens in new tab)
Competitive salary to be discussed.
- Training course
- Customer service practitioner (level 2)
- Hours
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Monday – Friday, 08:00AM – 17:00PM. With 1 day per week designated for college studies.
40 hours a week
- Possible start date
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Monday 13 January
- Duration
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1 year 3 months
- Positions available
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1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Your roles and responsibilities will include, but not be limited to:
- Deal with incoming customer enquiries daily over the phone, E-Mail & In-Person in a professional manner. This includes taking orders, processing enquiries and chasing customer queries.
- To be able to process invoices from the SBT supply chain and prepare invoices in alphabetical order ready for payment.
- Correctly file documents and paperwork processed daily including Internal enquiry paperwork, Purchase Orders, Invoices, Quotations, Pro-Forma Invoices, Delivery Notes & More, both physically & digitally.
- Contact customers with outstanding orders, overdue collections, outstanding payments and similar.
- Process online orders daily and preparing orders ready for picking/packing & shipping for our warehouse team.
- Chase outstanding orders that are overdue for Goods Inward & Contact suppliers regarding incorrect/damaged/missing deliveries.
You will be trained upon starting your position internally with the team at SBT. Over the course of the apprenticeship, you will:
- Begin to understand products in MRO & Engineering Services.
- Begin to understand products in the PPE, Workwear, Janitorial & Tools Industry.
- Learn how to navigate our in-house stock & order processing system.
- Learn how to navigate our Online Sales administration system.
- Shown how to appropriately file and organise corporate documentation.
- Get used to dealing with queries over the phone, E-Mail and In-Person.
- Develop relationships with customers & suppliers who work with SBT.
- Gain qualifications as a Customer Service Practitioner, along with learning key information in the engineering sector.
- Learn how to process Purchase Orders, Manage Stock Files & Similar.
Where you’ll work
Units 1-4 Crofton Court
Stockton-On-Tees
TS18 2QR
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
THE EDUCATION TRAINING COLLECTIVE
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Your training plan
- Level 2 Customer Service Practitioner at Redcar & Cleveland College.
- Functional Skills maths & English, if required.
More training information
This apprenticeship will be all on the job with the employer, you won't need to attend college.
Requirements
Desirable qualifications
GCSE in:
- English (grade A*-C/9-4)
- Maths (grade A*-C/9-4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- Customer care skills
- Problem solving skills
- Number skills
- Team working
- Initiative
- Keen
- Ambitious
- Time management
- Interest in sales
- Confidentiality
About this company
SBT Ltd, known as Stockton Bearings & Transmissions, was Established in 1990 by Pat Hodgers and Martyn Semark. We have grown to be the areas largest independent authorised stockist, supplier and distributor of bearings, belts, chain, seals and all other MRO Products.
After this apprenticeship
The opportunity for a full-time position at the end of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
THE EDUCATION TRAINING COLLECTIVE
Anna Reeves
anna.reeves@the-etc.ac.uk
07436 795883
The reference code for this apprenticeship is VAC1000290253.
Apply now
Closes in 14 days (Sunday 5 January at 11:59pm)
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