Customer Service Advisor Apprentice

Summary

We have an exciting opportunity for an enthusiastic, people-person with a keen eye for detail to join our award-winning company as an Apprentice Customer Service Advisor within the Service team at our Nissan branch. You will be part of our brand-new Apprenticeship & Training Academy, you will be fully supported & guided throughout your journey.

Annual wage: £13,312 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday - Friday, 8.30am - 5.30pm (1-hour unpaid lunch). Saturdays, 8.30am - 12.30pm - this will be on a rota once it is deemed suitable that the apprentice has completed sufficient training and is confident of doing so.
40 hours a week
Possible start date: Monday 13 January
Duration: 1 year 3 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Interpreting customer concerns and liaising with the Service Technicians
Building positive relationships with customers
Booking in and scheduling vehicle services
Preparing and performing pre calls to customers
Responding to customer requests and liaising with them about any additional work that may be required
Invoicing jobs
Estimating time and costs associated with repairs
Supporting the service advisors and completing your daily tasks
Keeping the workspace and customer waiting area clean and tidy
Restocking the coffee machine

Where you’ll work

Fusion Park

West Hendford

Yeovil

BA20 2AQ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

YEOVIL COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

The apprenticeship training is delivered through a combination of workplace learning and monthly virtual masterclasses
This training will teach you the knowledge, skills and behaviours set out in the Customer Service Practitioner Level 2 standard
On completion, the apprentice will receive Level 2 Customer Service Practitioner qualification
Functional Skills in maths and English may also be required depending on current level

Requirements

Desirable qualifications

GCSE in:

English (grade Grade 9 – 4 / A* - C)
Maths (grade Grade 9 – 4 / A* - C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Initiative
Technical Awareness

Other requirements

You MUST be prepared to commit to your work and training for the duration of the apprenticeship. In some cases, you may be required to have a telephone conversation with Yeovil College prior to your application being passed on. If a suitable candidate is found prior to the advertised closing date, it may close earlier so please apply early to avoid disappointment.

About this company

Originally established by Frederick James Chalke in the village of Mere. A small town and civil parish in Wiltshire, Mere lies at the extreme southwestern tip of Salisbury Plain, close to the borders of Somerset and Dorset. Since 1929, the family business has passed through the generations and still features family members James, grandson of the original FJ Chalke and George Chalke, James’ son. With showrooms throughout Somerset and with Jeep coming on board in 2021 we now have seven franchises, the company continues to grow and grow. We’ve made some big changes over the last 90 years, from the buildings we work in, to the brands we partner with.

https://www.fjchalke.co.uk/ (opens in new tab)

After this apprenticeship

A full time position is available to the right candidate at the end of the apprenticeship

Ask a question

The contact for this apprenticeship is:

YEOVIL COLLEGE

Gabrielle Cobner

studentrecruitment@yeovil.ac.uk

01935845380

The reference code for this apprenticeship is VAC1000290186.

Apply now

Closes in 17 days (Wednesday 8 January at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

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