Customer Support Apprentice

Summary

A fantastic opportunity has become available in the S8 area of Sheffield to become a Customer Support Apprentice where you will gain hands-on experience working for a well established business.

Annual wage

£19,500 a year

Minimum wage rates (opens in new tab)

This role offers a generous salary at £10 p/h for the first year and increasing on the 2nd year.

Training course

Business administrator (level 3)

Hours

Monday to Friday, 9am - 5pm.

37 hours 30 minutes a week

Possible start date

Monday 13 January

Duration

1 year 6 months

Positions available

6

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Responding to phone calls and email correspondence.
Answering customer queries.
Resolving first line customer complaints.
Liaising with internal departments and external providers to support the customer journey.
Maintaining a high level of company product knowledge to effectively answer customer queries.
Maintaining customer records in line with Data Protection and GDPR guidelines.
Supporting the accurate invoicing and reconciliation, for products and service

Where you’ll work

Unit 2 Broadfield Court

Sheffield

S8 0XF

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SHEFFIELD COLLEGE, THE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

All training will be delivered in the workplace with 1 day per month required to attend Sheffield College - City Campus.

L3 Business administrator Apprenticeship Standard.

Requirements

Essential qualifications

GCSE in:

English (grade A*-C or 9-4)
Maths (grade A*-C or 9-4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Team working
Creative
Initiative
Patience

Other requirements

This role will involve working front facing with people so, being a confident communicator with good team working skills will be essential.

About this company

When Medigold Health was formed in 1998, it was one of just a handful of businesses offering occupational health and employee wellness services. From humble beginnings and a team of just five, Medigold Health has grown into a £33M business employing 530 staff across more than 60 locations from its headquarters at Queensbridge in Northampton. With more than 2,000 clients looking after 2 million individual employees, Medigold Health employs over 200 occupational health clinicians running 100+ clinics across the UK. Always at the forefront of innovation, Medigold Health also operates over 30 mobile screening units improving its reach and delivering better access for its customers.

https://www.medigold-health.com/ (opens in new tab)

After this apprenticeship

Possibility of permanent employment on successful completion of apprenticeship.

Ask a question

The contact for this apprenticeship is:

SHEFFIELD COLLEGE, THE

Alice Mee

alice.mee@sheffcol.ac.uk

The reference code for this apprenticeship is VAC1000290142.

Apply now

Closes in 14 days (Sunday 5 January at 11:59pm)

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