Medical Reception / Care Navigator Apprentice

Summary

Would you like a career within a General Practice, supporting a team to provide outstanding support to patients, doctors and nurses? Yes? Then this is your chance to start a great career! Pelham Medical are looking to recruit a confident, dynamic, and committed individual who is calm under pressure and can maintain a high level of customer service.

Annual wage: £9,984 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Pelham Medical is open 8am until 8pm Monday, Wednesday, Thursday and Friday, 8am to 6.30pm on Thursday, and 9am until 5pm Saturday. Hours will vary between these times on a rotational basis (TBC).
30 hours a week
Possible start date: Monday 20 January
Duration: 1 year 4 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

This is a varied and interesting role covering all aspects of medical reception and administration duties using an internal system, ensuring that the reception area of the practice runs smoothly and provides the highest achievable levels of service to both patients and other members of the practice team including doctors and nurses.

As part of the apprenticeship, full training will be provided to undertake the role which will include but is not limited to:

Making appointments and dealing with queries
Prescription requests
Handling incoming and outgoing post
Greeting and directing patients and visitors
Inputting and extracting information from the practice computer system
Preparing the consulting rooms prior to surgery and tidying the rooms after surgery
Actioning internal tasks on a daily basis
Data inputting

This is an excellent opportunity to learn the knowledge, skills and behaviours required to work in the NHS and further your career within the service.

Where you’ll work

CHURCH VIEW HEALTH CENTRE

PELHAM MEDICAL GROUP

CARTERGATE

GRIMSBY

DN31 1QZ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

AVANT PARTNERSHIP LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

The successful candidate will be required to undertake training sessions with Avant Skills Academy every other week throughout the length of the apprenticeship.

If you have not achieved a GCSE grade 4 (C) in English and maths or equivalent, you will be required to complete Functional Skills Level 2 in English and maths.

As part of the Level 2 Customer Service apprenticeship standard, you will learn the knowledge, skills and behaviours which will support you for your end-point assessment. You will take part in a combination of activities, such as face-to-face classroom-based sessions, remote learning sessions, work shadowing and online learning, to support your learning and development and compile a portfolio of evidence.

End-Point Assessment (EPA):

At the end of the on-programme learning, you will be required to undertake an End-Point Assessment (EPA) to demonstrate you have met the occupational standard.

This includes:

Practical Observation
Professional Discussion
Apprenticeship Showcase

Requirements

Desirable qualifications

GCSE or equivalent in:

English (grade C/4)
Maths (grade C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Team working
Initiative
Non judgemental
Patience

About this company

The practice was originally founded in the 1920's by Dr Archie Harris, when the surgery was then to be found at 20a Dudley Street, a semi-detached dwelling, with Dr Harris living next door. Through the decades the practice has grown from a single handed GP practice to a practice with 7 GP's and approximately 11,000 patients at present. The practice is within a purpose built health centre located near to the town centre.

https://www.pelhammedicalgroup.nhs.uk/ (opens in new tab)

After this apprenticeship

With experience and further training, you could become an administration manager, office manager or GP practice manager.

You could also move into roles in finance or HR within the NHS.

Ask a question

The contact for this apprenticeship is:

AVANT PARTNERSHIP LIMITED

Avant Skills Academy

apprenticeships@avant.ac.uk

01472 426624

The reference code for this apprenticeship is VAC1000290127.

Apply now

Closes in 12 days (Friday 3 January at 11:59pm)

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