Apprentice Service Support Administrator

Summary

An exciting opportunity has arisen for an Apprentice Operations Support Administrator that is going through a period of continued growth and high customer demand. You will be part of a strong team who all understand the importance of working together to ensure a high level of service is delivered.

Annual wage: £15,600 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: 40 hours per week Mon-Fri 8:30am-5.00pm with 30 minutes lunch.
40 hours a week
Possible start date: Monday 6 January
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

· Coordinating the Service Team

· Scheduling engineers for services

· Sending quotes to customers for work to be completed

· Liaising with engineers, clients, sub-contractors and suppliers daily

· Managing receipt of stock deliveries and packing up kit for engineers

· Providing excellent levels of customer service and dealing with inbound calls

· Dealing with customers over the phone and via email

· Project coordination as the role develops

· Ad hoc duties as required to support the team

These duties are not exhaustive and other duties may be required from time to time. It is also anticipated that the duties will progress over time.

Driving licence and access to own vehicle would be preferred but is not essential for the right candidate who is looking to achieve this within an agreed timescale.

Probationary period applies. Will be required to attend monthly day release at Access Training.

Where you’ll work

2a CAI Building

Royal Quays, North Shields

NE29 6DE

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ACCESS TRAINING LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Apprenticeship

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Desirable qualifications

GCSE in:

IT (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Team working
Initiative

Other requirements

Please make sure that you can travel to the employer for an 8.30 start and that you can also attend day release 1 day per month at Access Training on Team Valley in Gateshead.

About this company

RayFire Services are a fire alarm service company in Newcastle. They offer maintenance, repair, design, installation and commissioning on all types of Fire Alarm and Emergency Lighting Systems from single zone conventional systems to multi-network analogue addressable systems. With their years of hands on experience and qualifications within the fire safety industry, they can offer general advice and guidance to business owners and managers throughout the region.

After this apprenticeship

There is an excellent opportunity level to develop up to Service Manager within the company for the right candidate who is enthusiastic and willing to learn new skills.

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