IT Solutions Apprentice Level 3
DIRECT SUPPORT LTD
Twickenham, TW1 1RF
Closes in 21 days (Friday 17 January)
Posted on 3 December 2024
Contents
Summary
We are a Managed Service Provider based in Twickenham with clients around London and the Southeast and are looking to recruit a new apprentice to join our team. In this role you will have the opportunity to work with a wide variety of clients and have exposure to many different industries.
- Annual wage
- £15,000 a year
- Training course
- IT solutions technician (level 3)
- Hours
-
Monday - Friday, shifts to be confirmed.
37 hours 30 minutes a week
- Possible start date
-
Saturday 1 February
- Duration
-
1 year 6 months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
You will be part of our team of friendly IT support engineers who will support you as you develop your IT skills. DSL will encourage you to learn by means of on-the-job training, exposure to real life IT issues and by encouraging you to further your skill set by taking advantage of vendor training.
Keeping our customers happy and their systems modern and secure is our goal. It is essential that you have a great telephone manner and are comfortable speaking to people at all levels within a business. You will need to be able to prioritise issues and work to deadlines, sometimes dealing with more than one customer at a time, whilst aiming to exceed the clients’ expectations.
Main Duties:
- To support our clients, diagnosing and resolving their IT issues with Microsoft Windows 10 and 11, Microsoft Office 365 applications and other software we support
- Provide support over the phone and via TeamViewer to our clients
- Occasional visits to client’s sites to maintain or install / deliver equipment
- Prepare new computers for clients and upgrade older computers.
- Basic administration of Windows Server 2012, 2016, 2019, 2022 including setting up new users and changing passwords
- Basic administration of security products such as ESET Antivirus and Heimdal patch management
- Ensure IT documentation is kept up to date
- Basic Office 365 user administration, setup email accounts
Skills Required:
- Working knowledge of Windows Windows 10 including being able to install Windows from scratch
- Basic knowledge of Office 356 and Exchange administration
- Working knowledge of Microsoft Office 365 applications, Word, Excel, Outlook, PowerPoint
- Basic knowledge of firewalls and Internet connections, diagnostics etc.
- Able to produce clear documentation (technical and non-technical) for clients and for our records
- Excellent communication skills with very good verbal and written English
Other Useful Skills (Not essential):
- VMware and V-Sphere for servers
- Microsoft Active Directory
- Microsoft Azure
- Apple Mac
- SonicWall firewalls
- Wi-Fi systems and general networking
- Microsoft Certifications
Where you’ll work
Direct Support Ltd, 5 The Mews, Bridge Road
Twickenham
TW1 1RF
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
HRUC (HARROW, RICHMOND AND UXBRIDGE COLLEGES)
Your training course
IT solutions technician (level 3)
Equal to A level
Course contents
Your training plan
Apprentices will be required to attend college 1 day per week at Richmond Upon Thames College completing necessary mandatory training and units associated with the apprenticeship.
The apprentice will be required to complete:
- Work towards gaining a full Qualification
- Employment Rights and Responsibilities
- Skills, Knowledge, and Behaviours
- Standard and End Point Assessment
Other training will be provided by the employer as required to enable the fulfilment of the job role.
Requirements
Essential qualifications
GCSE or equivalent in:
- Maths and English (grade 5)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Problem solving skills
- Customer care skills
- Logical
- IT skills
- Team working
Other requirements
Looking for a candidate local to Twickenham who is ready to start early next year with excellent communication skills who enjoys interacting with other people.
About this company
Direct Support offer a wide range of IT services to meet the needs of small businesses. From network setup and maintenance to, cloud solutions, cybersecurity, data cabling and audio-visual solutions, Direct Support have the expertise to help keep businesses running smoothly. Direct Support’s mission is to provide reliable and efficient IT services and solutions through our team of experienced IT professionals.
After this apprenticeship
- Could lead to a permeant position upon successful completion of the apprenticeship
Ask a question
The contact for this apprenticeship is:
HRUC (HARROW, RICHMOND AND UXBRIDGE COLLEGES)
The reference code for this apprenticeship is VAC1000289991.
Apply now
Closes in 21 days (Friday 17 January)
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.
After signing in, you’ll apply for this apprenticeship on the company's website.