Business Administration Apprentice

Summary

We are seeking an enthusiastic and hardworking individual to join our busy admin team. The ideal candidate will have an interest in administration and working in a hospice environment. Duties include: undertaking clerical duties such as managing incoming and outgoing post, filing, photocopying, and scanning documents.

Annual wage

£9,984 to £17,846.40 a year

Minimum wage rates (opens in new tab)

The apprentice will be paid according to the national apprenticeship salary, dependent on age

Training course

Business administrator (level 3)

Hours

Working 4 days per week inclusive of 1-day release for study at Darlington College. Shifts TBC.

30 hours a week

Possible start date

Monday 13 January

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

To file records both paper and electronic, becoming proficient in the computer filing system.
To be working towards an NVQ level 3 - on a day release basis.
To undertake clerical duties such as managing incoming and outgoing post, filing, photocopying, scanning documents, booking rooms, archiving, shredding confidential paperwork, and taking minutes.
To greet visitors and patients while maintaining a welcoming environment.
To handle switchboard duties, including covering reception and taking messages.
To become a System One user for the NHS medical database, including booking clinic appointments and preparing appointment letters.
To undertake additional duties within the team- as directed.
Attend the calls on Polite and Professional telephone manner.
Enthusiasm to work for and in a busy charity.

Where you’ll work

THE WOODLANDS

91 WOODLAND ROAD

DARLINGTON

DL3 7UA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

DARLINGTON COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Administration
To be studying at NVQ level 3 in Administration on a day release basis.
Level 2 or higher standard of literacy and numeracy (equivalent to GCSE grade 4 or above).
Microsoft office skills, including word processing, use of Excel and knowledge of databases (Minimum Level) .

Requirements

Essential qualifications

GCSE in:

Level 2 or higher standard of literacy& numeracy (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Administrative skills
Team working
Flexible
Reliable
Time Management
Self-Motivated
Hardworking
Trustworthy
Polite
Professional
Enthusiastic
Maintain Confidentiality

Other requirements

This post is deemed to require a DBS check - Standard Level, with the Disclosure and Barring Service. This is due to the fact that the post involves working with children and/or vulnerable adults. Further information on the Disclosure service is available from https://www.gov.uk/government/organisations/disclosure-and-barring-service .All employees of St Teresa’s Hospice are required to provide proof of their eligibility to work in the UK. Please note that in line with UK apprenticeship regulations, you must have a valid and eligible residency status and the right to work in England. This should cover the entire expected term of learning and residency should be held for a minimum of 3 years, exceptions may apply please see Apprenticeship funding rules for full guidance.

About this company

St Teresa’s Hospice offers palliative and end of life care and support to people with life-limiting illness, and to their families or carers. We are a forward thinking, inclusive registered Charity with an inpatient unit, wellbeing hub, family support team, outpatients and community services, providing care and support to palliative patients and their families in their own homes and at St Teresa’s Hospice.

https://darlingtonhospice.org.uk/ (opens in new tab)

After this apprenticeship

Once the qualification is complete there may be the opportunity to secure long-term employment along with progression within education.

Ask a question

The contact for this apprenticeship is:

DARLINGTON COLLEGE

Nagina Patrai

NPatrai@darlington.ac.uk

The reference code for this apprenticeship is VAC1000289809.

Apply now

Closes in 15 days (Monday 6 January at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

Cookies on Find an apprenticeship

Contents