Business Administration Apprentice

Summary

Boxes and Packaging is seeking a motivated individual to join our team as an apprentice Account Manager. This is an exciting opportunity for an individual who is eager to develop their skills while working with a dynamic team.

Annual wage: £12,480 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday. Shifts to be confirmed.
37 hours 30 minutes a week
Possible start date: Monday 13 January
Duration: 1 year 2 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

As part of our customer service team, you’ll be managing customer accounts on a daily basis, ensuring smooth communication and providing top-notch service. Your main responsibilities will include but not be limited to:

Processing customer purchase orders
Placing purchase orders for materials
Processing purchase invoices and invoicing customers
Confirming deliveries and managing stock levels of depot stock lines
Keeping customers informed on any issues promptly
Answering telephone queries and managing incoming emails in the ‘Bristol’ account
Handling customer complaints and ensuring timely resolution
Assisting with production planning and end-of-month checks related to purchasing, production, deliveries, and raw materials
Collaborating closely with our external sales, commercial, design, transport, quality, and planning departments
This role offers excellent growth opportunities for anyone looking to expand their skill set within customer service and account management

Where you’ll work

DOUGLAS HOUSE

WOOD ROAD

KINGSWOOD

BRISTOL

BS15 8RA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

HOUSE OF CLIVE (HAIR AND BEAUTY) LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Next Level will work closely with you to complete your Level 3 Business Administration Apprenticeship. This 14-month programme is delivered on a 1-to-1 basis in the workplace and online. You’ll receive dedicated support from our expert tutors, ensuring you stay on track with your learning and meet all deadlines.

We offer regular reviews between your tutor, manager, and yourself to ensure your development is aligned with the apprenticeship objectives. On successful completion of the apprenticeship, you will receive a Level 4 Business Administration qaulification.

Requirements

Desirable qualifications

GCSE in:

English (grade Grade 4)
Maths (grade Grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Customer care skills

About this company

Boxes and Packaging offers the UK’s largest independent national sheet plant network, supplying a full range of customers with the design and manufacture of bespoke corrugated packaging solutions and in-house printing, along with a range of ancillary packaging products.

After this apprenticeship

This apprenticeship can lead to a career in customer service/ account managament.

Ask a question

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