Apprentice Workshop Configuration Engineer

Summary

Build, maintain and refurbish electrical, electronic, and electro-mechanical equipment used internally and supplied to the Positive Solutions customer base and providing an efficient and cost-effective, build, repair, configuration and maintenance facility.

Annual wage: Competitive
Minimum wage rates (opens in new tab)
Training course: Information communications technician (level 3)
Hours: Monday to Friday, 9am to 5pm.
37 hours 30 minutes a week
Possible start date: Monday 13 January
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

KEY RESPONSIBILITIES:

Maintain, refurbish, repair, return, store or dispose of all types of electrical, electronic, and electromechanical equipment within the Positive Solutions Workshop, including stock held on behalf of our customers, to the highest standard and within agreed timescales.
Ensure that all equipment is configured in accordance with work instructions and configuration documentation making sure that it is fully tested, and quality assured to meet the standards expected by the company and is subsequently packed correctly for dispatch.
Ensure quality standards are maintained with commitment to Electronic Static Discharge (ESD) precautions
Accurately complete and maintain all Workshop/Configuration records within an acceptable time scale in a precise, legible manner.
Manage stock: including accurate receipt - booking in stock purchased into the stock management system, regular stock counts in accordance with defined timescales, monitoring usage, ensuring stock rotation principals are employed at all times and that goods are dispatched in a timely and efficient manner.
Monitor and maintain suitable minimum stock levels of all company packaging, including its distribution, and for repaired re-usable stock in line with Field Engineer’s usage
Quarantine and process according to the appropriate work instructions any non conforming items
Accurately pick stock required for configuration and repairs ensuring that the transfer of stock is managed through the company stock management system so that accurate records are maintained.
Communicate efficiently and professionally with colleagues, suppliers, and customers.
Adhere to all operating procedures and work instructions, maintaining a safe working environment and ensuring compliance with BS EN ISO 9001 and 27001.
Work additional hours and accommodate any other duties, as required.

Where you’ll work

Fairclough House

Church St

Adlington

Chorley

PR7 4EX

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

FIREBRAND TRAINING LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

More training information

Our apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

·Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.

·Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.

·Prioritise systems support tasks and monitor and maintaining system performance.

·Maintain regulatory, legal and professional standards.

Support the information systems needs for your business

Requirements

Essential qualifications

GCSE in:

English and Maths (grade 4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Analytical skills
Team working
Initiative

About this company

Positive Solutions are the leading provider of healthcare technology in the UK, with an enviable record of delivering reliable and feature-rich solutions for pharmacies, and now care homes, since 1993. Whether you are a single-site independent, a corporate group, or a national estate, our solutions automate and streamline your operations, saving you time and money and freeing up your resources. We understand the importance of technology in this rapidly changing environment and the key role we play in helping pharmacies overcome their challenges. Having been at the forefront of technology innovation in the sector for decades, we are ideally placed to support our customers. Known for our ability to anticipate market trends, listen to our customers and understand their needs, our passion is delivering solutions that improve your workflows, performance and patient experience

After this apprenticeship

Positive Solutions have many roles in technology for Service Desk to software development, opportunities for progression will be available.

Ask a question

The contact for this apprenticeship is:

FIREBRAND TRAINING LIMITED

Nathaniel Hamilton

nathaniel.hamilton@estio.co.uk

The reference code for this apprenticeship is VAC1000289597.

Apply now

Closes in 8 days (Sunday 5 January at 11:59pm)

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