L3 ICT Support Technician Apprentice – King's School Hove – Hove, BN3 8BN - £24,027 – Find an apprenticeship

Summary

The IT department is responsible for resolving any IT related faults quickly and efficiently, including a broad range of queries from resetting passwords to system diagnostics, plus enhancing and developing the IT provision extended within the school and across the Trust.

Annual wage: £24,027 a year
Minimum wage rates (opens in new tab)
Training course: Information communications technician (level 3)
Hours: Monday to Thursday 8.00am - 4.00pm and Friday 8.00am - 3.30pm.
37 hours a week
Possible start date: Monday 3 February
Duration: 1 year 4 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The IT Technician will provide effective IT assistance to the IT Manager and will:

Support and maintain the School’s IT systems.
Provide efficient IT support to all teachers, support staff and students.
Escalate IT issues to the IT Manager where necessary.
Retain ownership of incidents and monitor until satisfactory resolution is achieved.
Follow established procedures for service requests, utilising a ticketing system to prioritise, handle and manage issues and queries.
Diagnose and resolve technical issues.
Support the IT Manager in undertaking IT projects as instructed by the IT Manager.
Support the IT Manager to maintain the 3-year rolling plan
Provide desktop and server support.
Set up, configure and install authorised software to new IT equipment.
Ensure security and upgrades are applied to desktops and laptops/chromebooks.
Fault find existing IT equipment.
Ensure asset register and licensing records are kept up to date at all times.
On-site support for school events, including evening events.

General Responsibilities (all staff):

To perform duties and attend meetings as reasonably required.
To participate in the school's performance management scheme.
To undergo in-service training where required and to share expertise and skills with others.
To contribute to the school's pastoral system.
To observe and implement current school policies and good practice.
To contribute to the overall Christian ethos/work/aims of the school.
To carry out such particular duties as the Headteacher may reasonably direct from time to time.

Experience - the post holder will have:

Excellent communication skills both written and verbal.
Proactive nature and good initiative with the ability to solve problems.
Empathetic attitude with the ability to build excellent rapport with users.
Remain calm under pressure.
Good working knowledge of Microsoft Office.

Professional knowledge and qualifications - the post holder will:

Hold GCSE or equivalent (NVQ level 2) passes in English and Mathematics (literacy and numeracy).
Know the importance of child protection and the safeguarding implications of their role.

Skills and Attributes - the post holder will be:

Flexible, resilient and resourceful.
An effective member of a team.
Able to consistently display moral, intellectual and personal integrity.
Effective in time management.
Effective and efficient in their organisation and administrative skills.
Committed to continual personal and professional development.

Where you’ll work

King's School

Hangleton Way

Hove

East Sussex

BN3 8BN

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

TECHNICAL PROFESSIONALS LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the L3 Information Communications Technician standard.

The training covers the following core occupational duties:

https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-2

Requirements

Desirable qualifications

GCSE in:

English (grade A*-C)
Maths (grade A*-C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Problem solving skills
Analytical skills
Logical
Team working
Initiative

Other requirements

You must meet the following eligibility criteria to apply for the role: have been a UK/EEA resident for the last 3 years, hold valid residency status, have the right to work in the UK.

About this company

An inclusive, high-performing, Christian secondary school for Brighton and Hove was envisioned by a small group of parents who care deeply about our local area and its people. King's School is the result of their determined efforts and the fantastic support they received from the local community, as well as from the Russell Education Trust, who have opened four other successful new schools in recent years.

https://kingsschoolhove.org.uk/ (opens in new tab)

After this apprenticeship

There may be the opportunnity to apply for a full-time role at the end of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

TECHNICAL PROFESSIONALS LIMITED

Georgia Dunn

g.dunn@learn-tech.com

The reference code for this apprenticeship is VAC1000289253.

Apply now

Closes in 9 days (Tuesday 31 December at 11:59pm)

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L3 ICT Support Technician Apprentice – King's School Hove – Hove, BN3 8BN - £24,027

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