Apprenticeship Officer

Summary

The Apprenticeship Officer will undertake daily activities communicating with both employers and apprentices to facilitate apprentice’s regular attendance and punctuality at College. You will also liaise closely with college tutors, and assessors, to set agreed targets and actions for improved attendance and / or punctuality.

Annual wage: £16,400 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Thursday, 8.30am - 5.00pm and Friday, 8.30am - 4.30pm with 1 hour lunch.
37 hours a week
Possible start date: Monday 20 January
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Working in an office, supporting staff with admin work, answering calls, arranging and minuting meetings, completing paperwork, checking attendance and supporting the curriculum managers
Contact employers and apprentices daily by text, email and phone to report non attendance
Work with the apprenticeship team to find solutions for issues preventing regular attendance
Manage all process and administration requirements in accordance with contract requirements in support of apprentices
To provide administrative support to the apprenticeship team
In collaboration with the Senior Apprenticeship Officer support with all apprenticeship tracking and reporting to employers
In collaboration with the Senior Apprenticeship Officer answer and respond to all enquires related to apprentice progress and attendance in Supporting with administration linked to Smart Assessor, the CRM, and other systems, to support management information
Arrange meetings and take minutes

Where you’ll work

Rookery Lane

Bromley

BR2 8HE

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

LONDON SOUTH EAST COLLEGES

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Apprenticeship Standard

More training information

On programme Training:

Level 3 Business Administrator Apprenticeship Standard
Level 2 Functional Skills in maths and English
Institute of Apprenticeship Certificate
End-Point Assessment (EPA)
Knowledge Training Test
Skills Test
Oral Questioning - underpinned by portfolio

Requirements

Essential qualifications

GCSE or equivalent in:

Maths (grade 5)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Logical
Team working
Initiative
Patience

About this company

Welcome to London South East Colleges, where your journey to career success begins. With seven campuses across Bromley, Bexley, Greenwich and Lambeth, we believe in the power of community. We operate as a social enterprise, supporting social mobility and ensuring everyone can reach their career goals. Our ambition is to transform lives through the power of learning. Our fantastic facilities, expert tutors, and thriving student community make our college a great place to study and reach your full potential. Our courses are designed with your future career in mind, providing practical skills and real-world experiences that employers value. We work closely with local and national businesses to ensure our curriculum stays relevant and fully prepares our learners.

https://www.lsec.ac.uk/ (opens in new tab)

After this apprenticeship

Succesful completion of the apprenticeship

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