Customer Service Apprenticeship

Summary

We are in search of an apprentice to become a valuable and integral member of our team. The core function of this role, is to provide general administration support and excellent customer service. The role will suit someone versatile, with a keen desire to learn and develop, allowing them to advance their position within the business.

Annual wage: £12,147.20 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: The role is Monday to Thursday from 10:00 - 18:00, and Friday from 10:00 to 17:00.
36 hours 30 minutes a week
Possible start date: Tuesday 25 February
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

General administration/Office Junior duties
Managing and collecting applications received for Skills Bootcamps
Liaising with bootcamp attendees and keeping records up-to-date
Assisting with scheduling courses and liaising with trainers
Ensuring vehicles are prepped and ready for delivering training courses

Where you’ll work

17 Knights Road

Chelston Business Park

Wellington

TA21 9JH

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BRIDGWATER AND TAUNTON COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Training schedule has yet to be agreed. Details will be made available at a later date.

Requirements

Desirable qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

IT skills
Attention to detail
Organisation skills
Customer care skills
Analytical skills
Team working
Professional Telephone Manner
Good time keeping skills

Other requirements

The start date for the Apprenticeship is planned for 25th February 2025. However, the employer would be looking to employ asap.

About this company

Ellisons specialize in driver training. We have the driving school with a team of instructors teaching in cars.; this is the commercial division which we train for HGV (Class 1 & 2), CI 7.5 tons, DI minibus and soon to add Cat D buses. A large part of our strategic growth involves the HGV Skills Bootcamps we deliver with Somerset County Council and will be a key part of this job position.

http://www.ellisonscommercialtraining.co.uk (opens in new tab)

After this apprenticeship

We are looking for someone who wants to learn and develop their skills as well as grow their confidence and functions within the business. This will allow them to advance their position, after completing their apprenticeship, to be an integral member of the Ellisons Team

Ask a question

The contact for this apprenticeship is: