Admin Apprentice

Summary

CiTECH are looking for a friendly and hardworking individual to join their team as an Admin Apprentice. You will be responsible for the admin and customer service for the company. The role will develop throughout the apprenticeship, therefore you will be involved in more advanced duties.

Annual wage: £12,480 to £22,308 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday, 8am - 4pm.
37 hours a week
Possible start date: Tuesday 10 December
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Be responsible for reception duties, interfacing with customers and colleagues, dealing with enquiries via email, telephone or in person
Carry out general administration and business support duties to assist colleagues as and when required
Maintain effective filing systems both manually and electronically.
Manage and maintain the Company’s physical document archive.
Provide comprehensive and accurate records/minutes of meetings as required with timely distribution
Maintain and distribute up to date internal communications/information and details of activities (e.g. staff whereabouts and visitors)
Control, run and maintain (as required) the Company’s telephone system
Day-to-day administration of the company’s post, deliveries and collections
Upkeep and maintenance of the company website, include monitoring and update any social media the company subscribes to
Be responsible for visitor hospitality and organise on-site refreshments/lunches as required
To control and log all incoming and outgoing documentation relating to the company’s projects
Complete identified occupational health and safety responsibilities (inc. Fire Evacuation duties)
Basic Purchasing Administration tasks on SAGE software

Where you’ll work

SALISBURY HOUSE

SAXON WAY

PRIORY PARK

HESSLE

HU13 9PB

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

HULL BUSINESS TRAINING CENTRE LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Apprenticeship in Business Administration consisting of:

Level 3 Apprenticeship in Business Administration
Level 2 Functional Skills in Mathematics (if applicable)
Level 2 Functional Skills in English (if applicable)

You will be required to attend a half-day session with HBTC where you will work towards any functional skills (where needed) that you have to take. Additional off-the-job training will also be required as part of the Apprenticeship. There will also be an end-point assessment.

Requirements

Essential qualifications

GCSE in:

English (grade 4)
maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Team working
Initiative

About this company

CiTECH design, engineer and supply Waste Heat Recovery equipment and associated peripheral equipment to the Oil & Gas, Power Generation, Petrochemical and Process industries worldwide. Working with our clients to provide optimised solutions to maximise efficiency whilst reducing footprint, weight and costs. We provide a full wraparound service including engineering consultancy, supply of spare parts, servicing and repair.

After this apprenticeship

After the apprenticeship, there may be an opportunity for you to advance in the workplace or go on to higher education.

Ask a question

The contact for this apprenticeship is:

HULL BUSINESS TRAINING CENTRE LIMITED

Mya Buckingham

mya@hullbusiness.co.uk

The reference code for this apprenticeship is VAC1000288910.

Apply now

Closes in 16 days (Monday 9 December at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

Cookies on Find an apprenticeship

Contents