Retail Sales Apprentice

Summary

We are looking for an exceptional sales apprentice who is highly motivated and enjoys the challenges of providing excellent customer service in a fast paced environment. If you are looking for not just a job but a career, this could be the role for you.

Annual wage: £13,312 a year
Minimum wage rates (opens in new tab)
Training course: Retailer (level 2)
Hours: 40 hours per week – 8.30am – 5.30pm with 1 hour for lunch, Monday to Friday – Will work on Saturdays with a fixed day off in the week to be agreed.
40 hours a week
Possible start date: Monday 23 December
Duration: 1 year 3 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

We are a passionate family business that has been established nearly 50 years and a market leading retail shop selling gas, electric and solid fuel fires and fireplaces.

Drive sales in the showroom
Manage the end to end customer experience
Communicate with suppliers
Manage the displays in the showroom
Receive and dispatch merchandise
Manage social media
Maintain and develop website
Manage stock room
General maintenance
Administration

Where you’ll work

55 SPON END

COVENTRY

CV1 3HE

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

INTEC BUSINESS COLLEGES LIMITED

Your training course

Retailer (level 2)

Equal to GCSE

Course contents

Communicate with customers to meet their requirements and encourage customer loyalty and repeat business.
Serve customers in line with brand standards, legislation, business procedures and the values of the business.
Provide a retail service that balances the customers’ needs with additional linked products and services.
Use face to face or online sales techniques such as product and price comparisons to support or influence the customer in their purchasing decisions.
Promote seasonal or local offers through in-store or online promotions.
Identify situations that may damage business reputation in line with company policy and escalate as required.
Maintain good merchandising to meet the needs of the business whilst ensuring safety.
Maintain stock levels and storage conditions such as correct temperature, lighting, ventilation, packaging to meet customer demand and minimise stock loss.
Use technology and applications to support sales and service ensuring that maintenance issues are reported.
Support team and colleague development through buddying and/or coaching.
Comply with regulations and legislation relevant to their role and business.
Contribute to continuous improvement activities which focus on improving sustainability within the business.
Handle complaints within remit or escalate as appropriate.
Support sales across a range of promotional events throughout the calendar year.
Communicate with customers to meet their requirements and encourage customer loyalty and repeat business.
Serve customers in line with brand standards, legislation, business procedures and the values of the business.
Provide a retail service that balances the customers’ needs with additional linked products and services.
Use face to face or online sales techniques such as product and price comparisons to support or influence the customer in their purchasing decisions.
Promote seasonal or local offers through in-store or online promotions.
Identify situations that may damage business reputation in line with company policy and escalate as required.
Maintain good merchandising to meet the needs of the business whilst ensuring safety.
Maintain stock levels and storage conditions such as correct temperature, lighting, ventilation, packaging to meet customer demand and minimise stock loss.
Use technology and applications to support sales and service ensuring that maintenance issues are reported.
Support team and colleague development through buddying and/or coaching.
Comply with regulations and legislation relevant to their role and business.
Contribute to continuous improvement activities which focus on improving sustainability within the business.
Handle complaints within remit or escalate as appropriate.
Support sales across a range of promotional events throughout the calendar year.

Your training plan

Retailer Level 2 Apprenticeship Standard
End Point Assessment
Blended on/off the job training and location to be confirmed

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade A* - C / 9 - 4)
Maths (grade A* - C / 9 - 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

IT skills
Attention to detail
Organisation skills
Customer care skills
Keen eye for detail
Must be very organised
Self motivated
Conscientious
Communicate with customers

Other requirements

Be able to work 40 hours per week including working Saturdays. This role will involve heavy lifting

About this company

The Heating Centre is a family run business and have been established nearly 50 years. We can arrange installation by HETAS qualified and Corgi and Gas Safe registered installers. We’re solid fuel specialists, with a fabulous range of wood burning and multifuel stoves, both indoor and outside stoves from many manufacturers, including Stovax, Yeoman, Arada, Mendip, Burley and Broseley. Have a look at our wide and varied range of marble and stone fireplaces from such names as Natura, Classic Fireplaces, Farmington Fireplaces and Wessex Stone. For traditional and period properties we have a great selection of cast iron and wooden fireplaces from Acquisitions of London, Focus Fireplaces and GB Mantels. Looking for something more modern? We also specialise in minimalist hole in the wall fires from leading manufacturers such as Barbas Bellfires, Kinder, Gazco and Faber. We also stock a superb range of gas and electric fires that use the very latest technology to achieve simply stunning effects with all the convenience that only gas and electric fires can offer. The team here at The Heating Centre can do everything from helping you choose your fireplace, to organising an installation by independent accredited engineers. Whether you are looking for solid fuel or wood burning stoves, gas fires, electric fires, gas stoves, electric stoves or a new fireplace, we will be able to help. Want to visit us in person? We have over 200 fireplaces, beautifully displayed within our spacious showrooms for you to consider. The best part? You’re guaranteed internet prices on almost all of our products when you visit our Coventry showroom. We cover Coventry, Leamington Spa, Kenilworth, Warwick, Solihull, Knowle, Stratford on Avon, Rugby and all Surrounding Areas in Warwickshire and West Midlands.

https://www.theheatingcentre.co.uk (opens in new tab)

After this apprenticeship

The opportunity for progression within the company make this an exciting and life changing possibility for the right candidate

Ask a question

The contact for this apprenticeship is:

INTEC BUSINESS COLLEGES LIMITED

Tracey Chaplin

tracey.chaplin@intecbusinesscolleges.co.uk

+447580997408

The reference code for this apprenticeship is VAC1000288546.

Apply now

Closes in 21 days (Thursday 19 December at 11:59pm)

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