ICT Support Apprentice

Summary

To be part of the team responsible for monitoring and maintaining the schools ICT systems, assisting with installing new and upgraded ICT systems and ensuring the integrity of the school’s ICT system is maintained.

Annual wage

£17,000 a year

Minimum wage rates (opens in new tab)

£16k - £21k p/a

Training course

Information communications technician (level 3)

Hours

Monday - Friday (8:00am - 4:00pm) Shifts TBC

37 hours a week

Possible start date

Friday 20 December

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

To be part of the team responsible for monitoring and maintaining the schools ICT systems, assisting with installing new and upgraded ICT systems and ensuring the integrity of the school’s ICT system is maintained. Accountable for the reliable provision of school ICT systems, ensuring a resilient platform is available for schools ICT systems and fall-back systems are in place. Resolving support issues via a Helpdesk platform.

Provide technical advice to staff and pupils in support of the resolution of ICT incidents
Work with the Trust Office central ICT team to ensure escalated ICT issues are resolved
Work with the Trust Office central ICT team in implementing ICT systems
Document the setup and configuration of all school ICT systems and ensure operating procedures are in place
Develop proactive procedures to ensure the smooth running of ICT systems
Monitor and maintain ICT systems and undertake action to ensure consistent delivery of ICT services
Resolve ICT incidents in a structured way using a Service Desk tool
Ensure ICT changes are delivered in a structured way
Advise on system enhancements and make recommendations for improvements or replacements
Liaise with 3rd party suppliers to ensure a resolution of ICT incidents, as required
Support the deployment of school systems as required
Provide advice and guidance on the use of ICT systems
Ensure ICT documentation is kept up to date and record any changes to ICT systems
Ensure robust data backup systems are in place and undertake periodic testing of the systems
Assist in the selection, testing and acquisition of computer hardware, software and third-party application packages
Act as the first point of contact for reprographic problem solving and ink cartridge and toner replacement
Ensure that GDST policies are implemented, and systems are in place to monitor and manage compliance
Ensure local school policies and procedures are followed to maintain fully operational, robust and secure ICT systems
Work flexibly as required in support of the duties of the role
Maintain confidentiality at all times in respect of school-related matters and prevent disclosure of any confidential and sensitive information

Where you’ll work

42 Abbotswood Rd, London

SW16 1AW

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

JUST IT TRAINING LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

ICT (Information Communications Technician) Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
Your training will include gaining Level 3 IT qualifications
Training schedule has yet to be agreed. Details will be made available at a later date

Requirements

Essential qualifications

GCSE in:

English (grade C/4 +)
Maths (grade C/4 +)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Analytical skills
Logical
Team working
Positive attitude
Motivated

About this company

Welcome to Streatham and Clapham High School where we nurture excellence in an inspiring, vibrant and supportive community where friendships flourish and kindness matters. Our family ethos means that we know and value every pupil as an individual – we are a family not a factory, and we proudly celebrate our community’s diversity as a local school, drawing strength from our rich social and cultural mix. In the spirit of our motto “Towards wisdom unafraid” we inspire our pupils to feel excited about learning, enriched by our wide-ranging and sometimes quirky co-curricular opportunities, grounded in a culture of excellent pastoral care where every pupil feels they belong. Our vision is to nurture excellence in every pupil so that they are stretched but not strained, to achieve beyond what they ever thought possible.

After this apprenticeship

Tech and digital professionals in London earn an average salary of £52,500 per year, so this Apprenticeship could be the start of a very promising and profitable career.

Ask a question

The contact for this apprenticeship is:

JUST IT TRAINING LIMITED

Hello@justit.co.uk

The reference code for this apprenticeship is VAC1000288466.

Apply now

Closes in 15 days (Wednesday 18 December at 11:59pm)

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