Customer Service Apprenticeship - Catford Specsavers

SPECSAVERS OPTICAL SUPERSTORES LIMITED

London, SE6 4HQ

Closes in 10 days (Wednesday 4 December)

Posted on 20 November 2024

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Summary

As an apprentice, you’ll have everything you need to truly realise your potential, all whilst earning a real wage & giving customers top-notch advice. The role involves efficiently answering telephone calls to the store. The successful candidate will be advising customers that their hearing aids/glasses are ready or delayed as appropriate.

Annual wage
£13,764.96 a year

Minimum wage rates (opens in new tab)

£6.60 per hour

Training course
Customer service practitioner (level 2)
Hours
Days and shifts to be confirmed (TBC). Full-time to include weekend working.

40 hours a week

Possible start date

Sunday 15 December

Duration

1 year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Giving customers top-notch advice
  • Giving customers a warm welcome to the store
  • Dealing with orders 
  • Efficiently answer telephone calls to the store
  • Advising customers that their hearing aids/glasses are ready or delayed as appropriate

Where you’ll work

130-134

Rushey Green

London

SE6 4HQ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SPECSAVERS OPTICAL SUPERSTORES LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Your training plan

  • Level 2 Customer Service Practitioner Apprenticeship Standard
  • Functional Skills English and maths if required
  • Blended on/off the job training and location to be confirmed, further details will be made available at a later date

Requirements

Desirable qualifications

GCSE or equivalent in:

  • Maths (grade 9-3 (A*-D))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • Organisation skills
  • Administrative skills
  • Team working

Other requirements

Before applying, please bear in mind the salary and check that you are able to travel to the store location on a daily basis. This is an entry level position, you must not have worked in the customer service sector before.

About this company

Specsavers is a truly talented organisation and the world's largest privately-owned optical group in the world. We have over 1,845 stores operating in over 10 countries, boasting over 37,000 colleagues worldwide. We are a revolutionary, dynamic, family run business, continuing to go from strength to strength and proud of it.

After this apprenticeship

  • At the end of your apprenticeship, you'll be a fully-fledged Level 2 Customer Service Practitioner with a range of career options ahead of you, including a range of roles in Specsavers call centres, receptionist roles, and meet and greet roles

Ask a question

The contact for this apprenticeship is:

SPECSAVERS OPTICAL SUPERSTORES LIMITED

The reference code for this apprenticeship is VAC1000288372.

Apply now

Closes in 10 days (Wednesday 4 December)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.