Business Support Apprentice

Summary

Providing intensive and holistic support to families with complex needs, domestic violence, substance abuse, mental health issues, or child protection concerns. Work in partnership with other professionals that promotes the safety, well-being, and empowerment of families. Supervise and mentors a team of family support workers.

Annual wage: £12,480 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday 10.00am - 6.00pm. Flexible to discuss.
37 hours a week
Possible start date: Monday 20 January
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Carry out comprehensive assessments of families’ strengths and needs, using a strengths-based and trauma-informed approach
Develop and implement individualised service plans with families, setting SMART goals and reviewing progress regularly
Provide practical and emotional support to families, using evidence-based interventions and techniques, such as motivational interviewing, solution-focused therapy, or parenting programs
Advocate for families and liaise with other services and agencies, such as social workers, health visitors, schools, or housing providers
Monitor and evaluate the impact and outcomes of the service, using appropriate tools and methods, such as feedback questionnaires, case studies, or outcome stars
Provide regular supervision and guidance to a team of family support workers, ensuring they follow policies and procedures, adhere to best practice standards, and meet performance targets.
Identify training and development needs of the team and facilitate learning opportunities, such as workshops, coaching sessions, or peer support groups
Contribute to the development and improvement of the service, by participating in team meetings, case reviews, audits, or quality assurance activities
Provide administrative and clerical support to the contact centre, including managing bookings, referrals, invoices, records, reports, and databases for the child contact centre
Systems and software, such as Microsoft Office
Administration duties
First point of contact for answering and directing phone calls, taking messages, and handling enquiries
Assisting with the organisation of staff meetings, training sessions, supervision sessions, appraisals, budgets, accounts, audits and financial reports
Assisting with the implementation of policies and procedures of the organisation and the national standards, NACCC
Assisting with the monitoring and evaluation of the services provided by the contact centre, including collecting data, conducting surveys, and producing reports

Where you’ll work

4-6 Bury Old Road

Whitefield

Manchester

M45 6TF

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BURY COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator L3 Standard
College attendance will be required one day a month

Requirements

Essential qualifications

GCSE in:

English (grade C/4 or above or equivalent)
Maths (grade C/4 or above or equivalent)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience
Physical fitness

About this company

Happy Heaven is a registered charity to a charitable company by guarantee and an umbrella organisation which sets the National Standards to which Child Contact Centres must work. Child Contact Centres are neutral places where children of separated families can enjoy contact with non-resident parents and sometimes other family members, in a comfortable and safe environment. Every year, this national organisation via its member centres support families and children in their local community. Our centre is only suitable for families that are deemed to present minimal risk of violence or abuse. In some cases, a higher level of supervision is needed because a child or parent is at risk of harm. As a supervised contact centre, we can reintroduce a child to a parent where there has been a substantial gap in contact.

https://happyheaven.co.uk/ (opens in new tab)

After this apprenticeship

Subject to a successful apprenticeship you will be employed by the company and considered for a full time role.

Ask a question

The contact for this apprenticeship is:

BURY COLLEGE

The reference code for this apprenticeship is VAC1000288323.

Apply now

Closes on Friday 10 January

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

Please click on the link below. Complete the form at the bottom of the vacancy with your details and attach a copy of your CV. A member of the Bury College apprenticeship team will then be in touch regarding your application.

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