Business Administrator Apprentice – HCC Bereavement Services – Find an apprenticeship

Summary

Hull City Council’s Bereavement Services are looking to recruit a Business Administrator apprentice. They are looking to recruit a confident individual, someone who is not afraid to ask for help, has a good eye for detail, is accurate with their work and can handle sensitive information and have the ability to be empathetic with customers.

Annual wage

£12,313.60 a year

Minimum wage rates (opens in new tab)

Wages are paid on the last working day of each month.

Training course

Business administrator (level 3)

Hours

Working days and pattern to be confirmed.

37 hours a week

Possible start date

Monday 13 January

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Telephone/ Reception Work
Processing Cremation and Burial Paperwork
Administration cover for two sites – Chanterland Avenue and Priory Woods Cemetery
Processing payments
Dealing with front facing enquiries
Handling sensitive information
GDPR
Memorabilia orders
End of the month finances
Chapel Cover

Where you’ll work

Northern Cemetery

Chanterlands Avenue

Hull

HU5 4EF

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

KINGSTON UPON HULL CITY COUNCIL

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Apprenticeship Standard
Functional Skills in maths, English (if required)
End-Point Assessment (EPA)
Regular training and development sessions to meet the needs of the employer and the apprentice

Requirements

Desirable qualifications

GCSE in:

Maths & English (grade Grade A - C / 7 - 4)

Other in:

Business Administration (grade Level 2)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Number skills
Team working
Non judgemental
Patience

Other requirements

You will be expected to cover at Priory Woods Cemetery as required. Applicant must attend HTAE initial assessment and interview process in order to be considered for shortlisting by the company, invites to these sessions will be sent via the email you have used to apply.

About this company

Working within Bereavement Services will give you the opportunity to gain experience and knowledge within a specialist area and working at the council not only offer lots of career paths, it also provides great opportunities for career development and a chance to earn while you learn with Apprenticeships.

http://www.hullbereavementservices.org.uk (opens in new tab)

After this apprenticeship

The successful candidate will be given the opportunity of full-time employment upon completion of the advanced apprenticeship if available

Ask a question

The contact for this apprenticeship is:

KINGSTON UPON HULL CITY COUNCIL

Employer Engagement Team

business.engagement@hullcc.gov.uk

01482614157

The reference code for this apprenticeship is VAC1000288317.

Apply now

Closes in 9 days (Tuesday 31 December at 11:59pm)

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Business Administrator Apprentice – HCC Bereavement Services

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