Apprentice Medical Receptionist

Summary

Join the team at Birkby Health Centre by becoming an Apprentice Medical Receptionist! This is an exciting opportunity to gain customer service skills working for the NHS. You will deal with customers on reception via face to face and telephone communications.

Annual wage: £11,648 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday- Friday. Hours to be discussed and agreed upon between the candidate and the employer.
35 hours a week
Possible start date: Thursday 2 January
Duration: 1 year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Answering the telephones- Dealing with enquiries, making appointments, taking repeat prescriptions over the telephone and booking home visits
Filing- Correspondence from hospitals including reports from tests etc.
Typing- Referrals letters to hospitals, confidential reports and other letters as requested
Scanning- All hospital letters and other insurance reports and filing into the System One Computer
Audit assistant- Dealing with all the letters from solicitors and photocopying medical records and attending the entire practice meeting
Any other duties as required by the Doctor and the Primary Care Trust

Where you’ll work

37 NORWOOD ROAD

HUDDERSFIELD

HD2 2YD

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

NATIONAL BUSINESS COLLEGE LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Successful completion will lead to a Customer Service Practitioner Level 2 Apprenticeship Standard along with Functional Skills in maths and English at Level 1 if required.

You will attend the NBC centre (HD1) for day release, once every 2 weeks, to complete knowledge sessions for your apprenticeship.

Requirements

Desirable qualifications

GCSE or equivalent in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Customer care skills
Administrative skills
Team working
Non judgemental
Patience

Other requirements

Please provide detail on the application.

About this company

Birkby Health Centre is a local GP practice based on Norwood Road, Birkby.

After this apprenticeship

Progression into a higher administrative role within the surgery, working alongside the practice manager, with the opportunity to undertake a Level 3 Apprenticeship.

Ask a question

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