IT Apprenticeship

Summary

Together Learning Trust is looking for a dynamic and motivated IT Apprentice to join their forward-thinking team. This is an incredible opportunity to gain hands-on experience, work alongside industry professionals, and earn while you learn.

Annual wage: £16,546 a year
Minimum wage rates (opens in new tab)
Training course: Information communications technician (level 3)
Hours: Monday - Thursday, 8.00am - 4.00pm and Friday, 8.00am - 3.30pm
37 hours a week
Possible start date: Monday 6 January
Duration: 1 year 3 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Respond to any issues that arise during lessons for staff in a prompt manner
Maintain the general upkeep of ICT classrooms, including peripherals, monitors and PCs
We will always try to repair equipment before purchasing a replacement, so you will be expected to assist with this
Where products are within warranty you will be required to liaise with suppliers to arrange the repair/replacement of equipment
Supporting the schools Microsoft 365 environment, including Office, SharePoint online, Teams, Endpoint Manager (formerly Intune) and Azure
A good understanding of these products would be helpful for troubleshooting any issues and aiding with the more technical aspects of its functionality
Supporting the use of Teams, OneDrive and SharePoint within different subject areas
Providing support for the cashless catering system - this includes the registration of new biometric accounts and ensuring that data is up to date within the cashless catering software
The use of subject specific software is very common within departments (for example Google SketchUp, Photoshop, Cubase and TechSoft) so a basic understanding of the functionality (or the ability to develop skills) of these is helpful for assisting with any issues that may arise
Ensure that software on school devices remains up to date with the latest, tested version
Assist with the management of user accounts in active directory
Assist with the management of Office 365 accounts and any distribution groups within the organisation

Where you’ll work

Victoria Road

Elland

West Yorkshire

HX5 0QG

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BALTIC TRAINING SERVICES LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

Information Communications Technician Level 3 Apprenticeship Standard

Requirements

Essential qualifications

GCSE in:

English (grade 5/C)
Maths (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Team working

About this company

Together Learning Trust is a thriving group of schools in Calderdale and Kirklees. We cherish and develop our amazing staff to inspire over 5800 children and young people.

https://www.togetherlearningtrust.co.uk/ (opens in new tab)

Company benefits

West Yorkshire Pension Fund Free Parking Onsite Gym Employee Assistance Programme (counselling and financial & legal support) Cycle to work scheme

After this apprenticeship

Possible full-time progression with the business and progression onto a Level 4 programme

Ask a question

The contact for this apprenticeship is:

BALTIC TRAINING SERVICES LIMITED

Sean Johnson

sean.johnson@balticapprenticeships.com

The reference code for this apprenticeship is VAC1000288271.

Apply now

Closes on Monday 30 December

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

Please apply using the link provided.

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