Hospitality Team Member Level 2 Apprenticeship

Summary

The Hospitality Team Member Level 2 Apprenticeship at the Royal Garden Hotel equips individuals with essential skills in customer service, food and beverage service, and guest relations. Apprentices gain hands-on experience in a luxury hotel environment, aligning with our values of respect, adaptability, and excellence in service.

Annual wage: £13,312 a year
Minimum wage rates (opens in new tab)
Training course: Hospitality team member (level 2)
Hours: We are a hotel and work on a variety of shifts some starting 06:00 earliest start, 23:00 latest finish time, where you will work on a roster system after your trained in each area, exact working days and hours TBC
40 hours a week
Possible start date: Thursday 6 February
Duration: 1 year
Positions available: 3

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Responsibilities of a Hospitality Team Member at Origin Kensington:

Menu Knowledge:

Understand and explain all dishes, ingredients, and preparation methods to guests
Recommend dishes based on dietary requirements and preferences
Stay updated on seasonal changes to the menu and specials

Bar Knowledge:

Prepare and serve a variety of beverages, including cocktails, wines, and spirits
Provide recommendations based on guest preferences
Maintain cleanliness and organisation of the bar area

Barista Duties:

Prepare and serve high-quality coffees and teas, ensuring consistency
Operate and maintain coffee machines and equipment
Engage with guests to provide personalized service and recommendations

Guest Service:

Greet and seat guests warmly, ensuring an exceptional first impression
Take orders accurately and relay them to the kitchen efficiently
Ensure guest satisfaction by addressing concerns promptly and professionally

Table Service:

Deliver food and beverages to tables promptly and with care
Manage table settings, clearing, and resetting for a seamless dining experience
Upsell menu items and promotions to enhance the guest experience

Health and Safety:

Adhere to all food hygiene and safety standards
Report any maintenance or safety concerns to management

Team Collaboration:

Support colleagues in all areas of the restaurant during busy periods
Participate in team briefings and training sessions
This multifaceted role ensures a dynamic experience for both team members and guests, emphasizing the luxury standards of Origin Kensington

Where you’ll work

The Royal Garden Hotel 2-24 Kensington High Street

London

W8 4PT

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

THE WKCIC GROUP

Your training course

Hospitality team member (level 2)

Equal to GCSE

Course contents

Your training plan

Hospitality Team Member Level 2.

On-the-Job Training:

Work alongside experienced team members to gain practical skills in guest service, food and beverage operations, barista techniques, and bar service
Shadow senior colleagues to understand luxury service standards and day-to-day restaurant operations

Structured Learning Sessions:

Attend regular workshops and training sessions focused on hospitality fundamentals, including menu knowledge, communication skills, and health & safety protocols
Participate in barista training and cocktail-making workshops to develop technical expertise

Mentorship and Coaching:

Receive one-on-one guidance from mentors, including team leaders and managers
Regular feedback sessions to identify strengths and areas for improvement

Rotational Learning:

Experience different roles within the restaurant, such as front-of-house service, barista duties, and bar service, to build versatility.
Learn kitchen operations to enhance understanding of menu items and preparation

E-Learning and Assignments:

Complete online modules and assignments to reinforce knowledge of customer service, food safety, and industry best practices

Workplace Projects:

Undertake practical tasks such as creating a drinks menu or leading a service section to apply learning in real scenarios

Assessments and Reviews:

Regular progress reviews with a designated trainer or assessor to track development
End-point assessment to demonstrate competency in all required areas

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Team working
Initiative
Patience

About this company

The Royal Garden Hotel is a luxurious 5-star hotel located in Kensington, London, offering 396 fully refurbished bedrooms as of 2024. With stunning views of Kensington Palace and Gardens, the hotel is a prime destination for both leisure and business travelers, providing easy access to major London attractions like Hyde Park and the Royal Albert Hall. The hotel offers world-class dining experiences, including the Origin of Kensington, a contemporary British restaurant that showcases the finest seasonal ingredients, and the stylish Piano Bar, where guests can enjoy live music and expertly crafted cocktails in a relaxed, sophisticated setting. Renowned for its outstanding service and dedication to a personalised guest experience, the Royal Garden Hotel combines luxury with a welcoming, tailored approach. With elegant event spaces and a strong commitment to staff development, it is not only a sought-after destination for visitors but also an exceptional place to grow a career in hospitality.

http://www.royalgardenhotel.co.uk (opens in new tab)

Company benefits

The Royal Garden Hotel offers competitive pay, service charge, free meals, discounts on stays and dining, career development, flexible working, health support, gym discounts, recognition uniforms, and social events rewarding work environment.

After this apprenticeship

After completing the Hospitality Team Member Level 2 Apprenticeship at the Royal Garden Hotel, you could pursue roles such as:

Restaurant Supervisor
Barista Specialist
Bartender/Mixologist
Guest Service Assistant
Events Coordinator
Front Office Assistant
Food and Beverage Manager
With further training, you can progress to senior positions like department manager or specialise in areas such as sommelier, catering manager, or hotel operations

Ask a question

The contact for this apprenticeship is:

ROYAL GARDEN HOTEL LIMITED

Mark Murdoch

markmurdoch@royalgardenhotel.co.uk

+442073611944

The reference code for this apprenticeship is VAC1000288230.

Apply now

Closes in 24 days (Thursday 19 December at 11:59pm)

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