Apprentice Information Communications Technician

Summary

We are seeking a bright, enthusiastic Apprentice IT Support Assistant to join our growing team, providing friendly technical assistance and support to our clients via email, telephone, and on-site as needed to ensure the smooth operation of a wide range of IT systems for our diverse and expanding client base.

Annual wage

£12,480 a year

Minimum wage rates (opens in new tab)

Optional Overtime available when workload permits (up to a total of 40 hours a week)

Training course

Information communications technician (level 3)

Hours

Monday – Friday 9am -5:00pm

37 hours 30 minutes a week

Possible start date

Monday 27 January

Duration

1 year 9 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

With full guidance the successful candidate will be trained to play a crucial role in building relationships with clients and ensuring the smooth operation of a wide range of IT systems for our diverse and expanding client base.

Duties will include, but will not be limited to:

Configuring, maintaining and upgrading core network equipment.
1st line Email and Telephone support to clients
Administrating IT systems Such as Office 365, Servers and other Applications
Record and update detailed Client details on internal systems
Accurately record and log support tickets in the helpdesk system
Building, Upgrading and maintaining Laptops/Desktops and servers

Where you’ll work

14 BADGERS OAK

BASSINGHAM

LINCOLN

LN5 9JP

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

LINCOLN COLLEGE

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

The Apprentice will work towards their Apprenticeship Standard in L3 Information Communication Technician
The successful candidate will be assigned a dedicated assessor who will provide support and guidance throughout the course
This is a Day Release programme which means you will attend Lincoln College, 1 day per month, term time only. This will fall within your contracted working hours

Requirements

Essential qualifications

GCSE in:

English and Maths (grade A*/9 - C/4)

Desirable qualifications

GCSE in:

IT (grade A*/9 - C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Logical
Team working
Initiative
Non judgemental

Other requirements

• An interest in learning to drive would be beneficial for occasional site visits. • Free onsite parking is available. • Working in shared office building. • Option for additional development training.

About this company

iZan Business Solutions is a small welcoming company providing IT Friendly and proactive support and a Managed IT service to Small and Medium Businesses Across the UK.

https://izan.co.uk/ (opens in new tab)

After this apprenticeship

Permanent position on successful completion of the apprenticeship with:

Advancement to 2nd/3rd line IT support, or IT Systems Administrator Role, Option to then advance and specialise in an area of your choice
Progression Level 4 IT Apprenticeship

Ask a question

The contact for this apprenticeship is:

LINCOLN COLLEGE

Margaret Davis

apprenticeships@lincolncollege.ac.uk

01522 876284

The reference code for this apprenticeship is VAC1000288212.

Apply now

Closes in 15 days (Tuesday 7 January at 11:59pm)

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