Apprentice Information Communications Technician

ACIS GROUP LIMITED

Gainsborough, DN21 1GG

Closes in 14 days (Tuesday 3 December at 11:59pm)

Posted on 19 November 2024

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Summary

We have a fantastic opportunity for an enthusiastic, energetic and professional individual to join our growing IT team via an ICT Apprenticeship. Your role is all about learning, whether it’s technical or customer skills. Being an apprentice opens the door on a whole range of future options and career progression.

Annual wage
£15,392 a year

Minimum wage rates (opens in new tab)

• 25 days annual leave plus Bank Holidays • Enhanced pension – matched contributions up to 10% • Employee recognition scheme. We recognise and thank our team with various rewards. • Staff benefits with Paycare – A health and benefits scheme

Training course
Information communications technician (level 3)
Hours
Monday to Friday - Times to be agreed. 37 hours per week.

37 hours a week

Possible start date

Monday 6 January

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

"This is a great opportunity for someone with good IT knowledge to work within a friendly and supportive team, to get involved in and learn all aspects of IT support including agile infrastructure, network, telephony/comms and business systems. Come and join us on our journey of continuous improvement of our IT services and systems at Acis."

As an Apprentice IT Technician, a typical day might include:

  • Being an effective and customer-focused member of the IT team, learning new skills and supporting our customers
  • Supporting the IT helpdesk, helping customers both remotely and face-to-face
  • Helping customers with basic queries, including setting up new user accounts
  • Helping with procurement, security of assets and general office administration
  • Supporting the roll out of new IT equipment, including mobile devices and phones
  • Gaining an understanding and providing basic support on the Acis ICT network, including servers, desktop systems, applications, mobile devices and telephony
  • Gaining an understanding and providing basic support of our key business applications including Housing, Asset Management, Repairs and Financial systems along with mobile working applications
  • Writing documentation and helping with delivering training for key office systems
  • Assisting with IT induction training
  • Work flexibly in the interests of the service – this may include undertaking other duties appropriate to the responsibilities of the post

Where you’ll work

Acis House Bridge Street

Gainsborough

DN21 1GG

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

LINCOLN COLLEGE

Your training course

Information communications technician (level 3)

Equal to A level

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

  • The successful candidate will work towards achieving their Apprenticeship Standard in Information Communications Technician Level 3
  • A dedicated work-based trainer will be assigned to the candidate to provide them with support and guidance throughout the course.
  • This is a predominantly work-based programme with college attendance required once a month. All learning will take place at the candidate's place of employment/college and within their contracted working hours

Requirements

Essential qualifications

GCSE in:

  • English and Maths (grade A*/9 - C/4)

Desirable qualifications

GCSE in:

  • IT (grade A*/9 - C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience

Other requirements

PLEASE NOTE: Our Apprentice assessment day will be held on TUESDAY 10th DECEMBER at our Head Office in Gainsborough. Please ensure you are free on this date before applying, this date cannot be changed if you are successful in being invited to the assessment day.

About this company

We're a housing charity going beyond the bricks and mortar to create opportunities for people to lead better lives. Serving communities across the East Midlands, Yorkshire and the Humber, we also support people to pick up new skills and qualifications and provide a home adaptations service to help people to enhance their independence.

https://www.acisgroup.co.uk/ (opens in new tab)

Company benefits

• Enhanced sick pay scheme • Cycle to work scheme • Benefits with Acis Perkz - discount scheme • Employee Assistance Programme to give you confidential advice and support • Death in service benefit amounting to 3 times annual salary

After this apprenticeship

Permanent position on successful completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

LINCOLN COLLEGE

Margaret Davis

apprenticeships@lincolncollege.ac.uk

01522 876284

The reference code for this apprenticeship is VAC1000288201.

Apply now

Closes in 14 days (Tuesday 3 December at 11:59pm)

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