Export operations apprentice

Summary

To provide export services to ALL customers, ensuring that high levels of customer service and company values are always maintained as per the job role responsibilities. To receive and process customer bookings in a timely fashion, build relationships with customers and overseas partners, to gain trust and become the customers' preferred supplier.

Annual wage: £12,000 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday, 9.00am - 5.00pm 1 hours lunch (unpaid).
35 hours a week
Possible start date: Monday 16 December
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Handling European groupage services and full loads from start to finish
Arranging movement of freight from origin to destination, both national and international
Liaising with customers, suppliers, and overseas partners
Working within a small export team of 2 staff – within the larger office
Responding to emails
Dealing with customs export and import paperwork
Inputting data onto inhouse freight systems
Obtain and communicate, internally and externally, all necessary information to ensure correct measures are in place and customer needs are met
Liaise between suppliers, overseas offices, and agents to obtain up-to-date shipment information
Being proactive by ensuring customers are fully informed of the progress of their shipments
Provide transport companies with the relevant information to ensure customer delivery requirements are met
Ensure correct documentation is on file and act accordingly as set out in the instructions
Maintain all files ensuring they are costed and billed correctly in accordance with procedures provided by management
Maximise profits for the department by obtaining optimal buying rates and keeping operational errors to a minimum
Monitoring carrier performance to ensure all shipments move as agreed to the customer requirement
To understand and use the current carrier rates to ensure achieve a positive margin
To ensure all invoices raised include all costs incurred and are charged as per the agreed rates

Where you’ll work

Revilo House

Bridgefold Road

Rochdale

OL11 5BX

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ROCHDALE TRAINING ASSOCIATION LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Apprenticeship Standard

Requirements

Essential qualifications

GCSE in:

Maths (grade 4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Number skills
Team working
Punctual

Other requirements

Although not complex, maths is used frequently in the role, so the candidate would need to be confident with basic maths skills. Percentages, decimals, conversion etc.

About this company

Transglobal Freight Management are one of the UK’s leading independent freight forwarding companies. With Global state-of-the-art facilities Transglobal offer bespoke freight solutions, by land, sea and air. Vessel and aircraft chartering, customs documentation, pick and pack operations, warehouse operations and DGSA services. We have a network of branches throughout the UK and are able to offer progression and future opportunities to the right candidate.

After this apprenticeship

Full-time employment on satisfactory completion of apprenticeship Promotion within the office/group
Possible travel opportunities

Ask a question

The contact for this apprenticeship is:

ROCHDALE TRAINING ASSOCIATION LIMITED

Jason Wales

jwales@rochdaletraining.co.uk

07860919380

The reference code for this apprenticeship is VAC1000288094.

Apply now

Closes in 25 days (Sunday 15 December at 11:59pm)

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