Customer Service Apprentice

Summary

As a Customer Service Apprentice at Language Empire, you will be responsible for helping our clients have seamless access to our services. You will be working alongside a friendly and diverse team of professionals, and have the opportunity to work on a variety of tasks.

Annual wage: £11,648 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: 35 hours between 8.00am - 6.00pm Monday - Friday.
35 hours a week
Possible start date: Monday 16 December
Duration: 1 year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Handling customer enquiries and providing advice and guidance on the types of interpreting services we offer
Building strong and lasting relationships with our clients by providing excellent customer service through phone, email, and online platforms
Managing the booking process of our interpreting services and ensuring that all details are accurate and up to date
Communicating effectively with all key stakeholders both internally and externally
Keeping the database and customer records updated, maintaining accurate and up-to-date information on all clients and bookings
Liaising with interpreters, clients, and internal teams to resolve issues or queries that arise during the booking process
Providing support to other teams as and when required to ensure that we deliver an outstanding service to our clients
Working with potential new clients to deliver high quality service and retain them for their future needs
Connecting calls between interpreters and customers providing an effective and efficient service
Willingness to provide cover for other departments when required

Where you’ll work

EMPIRE HOUSE

COLLEGE ROAD

ROCHDALE

OL12 6AE

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ROCHDALE TRAINING ASSOCIATION LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Customer Service Apprenticeship Level 2
Training to take place on-site at Language Empire

Requirements

Essential qualifications

GCSE in:

Maths & English (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills

Other requirements

What’s in it for you? Become part of our team at Language Empire and you’ll find an inclusive culture which prizes mutual respect, innovation and high performance. Hard work deserves great benefits: Health and Well-being Support: Doctorline: 24/7 telephone access to a practising UK GP. Togetherall: A safe online space to get the support you need, in confidence. Structured Counselling: Professional mental health support Information and Assistance: 24 Hour Advice Line: Confidential guidance on medical, legal or domestic issues. Eldercare Advice: A Telephone Care Advisory Service for support with caring responsibilities. Discount and Savings: Discounts and special offers at hundreds of retailers, restaurants and destinations. Savings on Gym membership, health clubs and leisure centres, as well as discounted online subscriptions. Office perks: Free tea and coffee Onsite parking for your convenience Fresh fruit delivered weekly ‘Dress Down’ Fridays Quarterly team outings/activities

About this company

Language Empire offers highly skilled and qualified interpreters to public sector organisations throughout the UK, in over 500 languages. Our services include face to face interpreting, non-spoken interpreting, simultaneous and conference interpreting services, BSL interpreting (British Sign Language), and translation services.

https://www.language-empire.co.uk/ (opens in new tab)

After this apprenticeship

Progression offered to the correct candidate.

Ask a question

The contact for this apprenticeship is:

ROCHDALE TRAINING ASSOCIATION LIMITED

Jason Wales

jwales@rochdaletraining.co.uk

07860919380

The reference code for this apprenticeship is VAC1000288087.

Apply now

Closes in 25 days (Sunday 15 December at 11:59pm)

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