Receptionist/ Sales Support Apprentice

Summary

Hillside Leisure UK Ltd are the UK's leading campervan manufacturers and are family run business based in Derby with over 20 years' experience in the industry. We are looking for an enthusiastic receptionist/sales support apprentice to join our team. This opportunity will be ideal for someone who is looking to begin their career within admin.

Annual wage

£12,480 a year

Minimum wage rates (opens in new tab)

Exact wage to be confirmed based on experience

Training course

Business administrator (level 3)

Hours

Monday to Friday 9.00am - 4.30pm.

37 hours a week

Possible start date

Monday 9 December

Duration

1 year 3 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

General front of house duties to support Sales Team (facing customers and visitors)
Answering customer queries.
General office admin and housekeeping (which will expand as you learn the role)
Registering vehicles
Answering phones
Responding to emails
Creating strong networks with customers
Liaising with the sales and accounts departments
Preparing paperwork for vehicle handovers

Where you’ll work

CHEQUERS HOUSE

CHEQUERS LANE

DERBY

DE21 6AW

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

CHESTERFIELD COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence. You will be
expected to work towards the Business Administrator Level 3 apprenticeship standard, with support from your employer and the Chesterfield College Group.

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience
Physical fitness

About this company

Hillside Leisure has changed a lot over the years but at our core, we are still the same family business that was established by the Cross brothers in 2004. To this day Hillside is still owned and managed by Adrian and David Cross. Both of them have many years of experience in the motor industry as well as enjoying camping with friends and family.

http://www.hillsideleisure.co.uk (opens in new tab)

After this apprenticeship

Possible full time position with company for the right candidate following completion of the apprenticeship

Ask a question

The contact for this apprenticeship is:

CHESTERFIELD COLLEGE

Alyce Hunt

hunta@chesterfield.ac.uk

07956914838

The reference code for this apprenticeship is VAC1000287920.

Apply now

Closes in 7 days (Friday 6 December at 11:59pm)

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