Branch Apprentice (Merchant/Retail)

Summary

Our industry leading apprenticeship development scheme enables you to pour the foundations for a successful career with the largest distributor of building materials in the UK. This is anything but ‘just a job’. You’ll be working whilst completing our bespoke 13 month scheme, giving you the opportunity to gain a deep understanding of our operation.

Annual wage: £28,500 a year
Minimum wage rates (opens in new tab)
Training course: Trade supplier (level 2)
Hours: 44.5 hours per week branch is open 0730-1730 Monday to Friday and 800-1200 Saturdays.
44 hours a week
Possible start date: Sunday 1 December
Duration: 1 year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Understand about the builders merchant industry, the market and our industry, you'll learn how to sell by providing great service, you’ll gain a deep understanding of our product base and so much more.

The role will be hard work, inside and outside, serving on the counter, answering calls/emails, working in the yard and warehouse, accepting deliveries and getting deliveries ready for distribution by our drivers.

We’ll teach you about our safety first approach - our number one priority is to keep our colleagues safe and well, and that’s down to all of us so you’ll need a real focus on this.

Where you’ll work

Holyhead Road

Oakengates

Telford

TF2 6BF

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

TRAVIS PERKINS PLC

Your training course

Trade supplier (level 2)

Equal to GCSE

Course contents

Knowledge and understanding of the organisation’s: communicating confidently to internal and external customers about the company and how it operates
Knowledge and understanding of the organisation’s: identifying and communicating with the relevant person if a threat or risk to the business is identified
specialist trade customer profile of the business: using appropriate techniques and forms of communication to put customers at ease and gain their trust.
specialist trade customer profile of the business: delivering customer service that exceeds customer expectations
specialist trade customer profile of the business: identifying customer requirements and referring them onwards in an appropriate manner
trade counter and telesales services: assisting customers in exploring product ranges and alternative and complementary products and services, based on the fundamental underpinning product knowledge
trade counter and telesales services: identifying the customers’ requirements, matching them to the trade supplier’s products and services
trade counter and telesales services: delivering accurate product information, to enable the customer to make a decision on products and services and know how to access the detailed technical specification of a product when required.
trade counter and telesales services: securing a trade sale using appropriate selling techniques, both face to face and on the telephone, and methods to complete the transaction.
trade counter and telesales services: applying basic merchandising techniques used within the business.
trade counter and telesales services: applying the key principles of selling in a trade supplier environment, using a variety of methods, which may include unique selling points, upselling, and link selling to secure and complete sales transactions.
trade counter and telesales services: communicating with customers using various methods and systems appropriate to the situation
trade counter and telesales services: applying the key principles of administration and working practices to accurately prepare, store, communicate and process businesses documentation.
trade counter and telesales services: processing information, to the key standards of data protection, security and intellectual property rights.
key principles of warehousing and stock control: processing and recording the receipt, storage, assembly and despatch of goods.
key principles of warehousing and stock control: receiving stock, despatching customer orders and processing returns in line with company processes.
key principles of warehousing and stock control: loading /unloading of supplier and contractor vehicles
technologies that are appropriate to the role: using technology appropriately and efficiently in line with business policy, e.g. PoS (point of sale) machines, PCs
technologies that are appropriate to the role: demonstrating the use of various technologies, e.g. bespoke/in house or off the shelf software packages to others.
legislative responsibilities relating to the business, products and/or services being sold: complying with legal requirements to minimise risk and build customer confidence.
legislative responsibilities relating to the business, products and/or services being sold: minimising disruption to the business and maintaining the safety and security of people at all time
legislative responsibilities relating to the business, products and/or services being sold: taking appropriate action if a breach of H&S regulations is identified.
personal responsibilities and performance contribute to the success of the team and the business: building two-way trust and contribute to working within a team
personal responsibilities and performance contribute to the success of the team and the business: collaborating with colleagues to resolve problems.
personal responsibilities and performance contribute to the success of the team and the business: managing personal performance by completing tasks to agreed standards and timescales and by taking action to resolve problems and communicating issues beyond own level of competence.
personal responsibilities and performance contribute to the success of the team and the business: demonstrating effective time management through planning and prioritising own workload.
personal responsibilities and performance contribute to the success of the team and the business: identifying own strengths, weaknesses and development needs.

Your training plan

Your learning will be “on the job” with time set aside each week to complete any necessary coursework, and there’s no expectation to take work home with you. You’ll have a dedicated apprenticeship coach who’ll support you every step of the way and you’ll receive 1:1 coaching, mentoring and technical and skills training to enable you to progress your career with us. At the end of your training, you’ll complete an end point assessment and on successful completion you’ll achieve a L2 Apprenticeship.

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Organisation skills
Customer care skills
Team working
Initiative
Non judgemental
Physical fitness
Safety concious
Adaptable

Other requirements

There will be outdoor working and heavy lifting, you need to be physically fit.

About this company

You may not know much about Travis Perkins, but if you look a bit closer you might be surprised. Despite our size, we have the values of a family run business and the mindset and ambition of a forward thinking Company. We pride ourselves on being a great place to work that's why we have been voted one of the UK’s Top Employers every year since 2010. We offer our employees access to extensive career opportunities across our 5 leading businesses. We operate out of more than 1400 outlets nationwide and have over 20,000 colleagues.

https://www.travisperkinsplc.co.uk/ (opens in new tab)

Company benefits

Travis Perkins Group plc discounts (20% off at ToolStation and Tool Hire and hundreds of retail discounts), family friendly policies, life insurance, cycle to work scheme, sharesave scheme, contributory pension and much more.

After this apprenticeship

Routes into general branch support roles on the counter or in the yard, specialise in tool hire work, in our Benchmarx kitchens team or perhaps in logistics in a driving role.

Ask a question

The contact for this apprenticeship is:

TRAVIS PERKINS PLC

Natalie Jones

Natalie.jones@travisperkins.co.uk

The reference code for this apprenticeship is VAC1000287835.

Apply now

Closes in 13 days (Friday 29 November)

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After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

Apply online, telephone screen with a recruiter, application passed to hiring manager, interview

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